What are the responsibilities and job description for the Teleradiology Support Specialist I position at Radiology Associates of Albuquerque & Advanced...?
Teleradiology Support Specialist I
Position Summary
This position provides a variety of support functions to both Teleradiology physicians and clients.
Individual Character Requirements
All employees are expected, as part of their job requirements, to:
Work collaboratively with others
Contribute to the success of their department
Communicate effectively
Be organized, neat and time efficient
Be accountable and responsible in carrying out their duties
Follow company policies
Conduct themselves professionally, with self-control, and
Contribute to a positive work environment
Ability to work independently
Reporting
This position reports directly to the Clinic Administrative & Teleradiology Manager and indirectly to RAA Teleradiology physicians
Typical Working Conditions
Work is performed in an office setting. It involves day, evening, weekend and holiday work as needed. Consistent attendance is mandatory. The majority of the employees’ time is spent in the Radiologist Office Area, which will require long periods of sitting. Manual dexterity sufficient to use office equipment and fold laundry is required.
Duties and Responsibilities
Position Summary
This position provides a variety of support functions to both Teleradiology physicians and clients.
Individual Character Requirements
All employees are expected, as part of their job requirements, to:
Work collaboratively with others
Contribute to the success of their department
Communicate effectively
Be organized, neat and time efficient
Be accountable and responsible in carrying out their duties
Follow company policies
Conduct themselves professionally, with self-control, and
Contribute to a positive work environment
Ability to work independently
Reporting
This position reports directly to the Clinic Administrative & Teleradiology Manager and indirectly to RAA Teleradiology physicians
Typical Working Conditions
Work is performed in an office setting. It involves day, evening, weekend and holiday work as needed. Consistent attendance is mandatory. The majority of the employees’ time is spent in the Radiologist Office Area, which will require long periods of sitting. Manual dexterity sufficient to use office equipment and fold laundry is required.
Duties and Responsibilities
- Maintain communication between sites and physicians, which involves handling both incoming and outgoing telephone calls.
- Manage and track all flow of paperwork.
- Responsible for equipment and area maintenance including fax machines, dictation equipment, computers and general upkeep of the department.
- Responsible for knowledge and use of various software applications (RIS, PACS, PowerScribe, Actionable Findings, Nuance, etc.)
- Assist with looking up prior imaging for clinic
- Assist radiologists in general workflow, troubleshooting system errors, making calls for the Radiologists for pathology results.
- Act as a point of contact for LCMC and Espanola on diagnostic mammo days.
- Print reports and push images as needed for Mammo and Ultrasound when needed for comparison.
- Shipping and receiving tasks: ensure pick up and deliveries are done in a timely manner, sign for medical waste, deliver time sensitive or medical packages that are required to remain cold to the correct departments.
- Support Transcription as needed:
- Mail duties: sort mail, use postage machine to ensure all mail has postage, research returned mail.
- Note PenRad accounts for High-Risk Clinic
- Six-month follow-up research and notation
- Search for missing reports
- Wash, dry and appropriately fold laundry (per folding instructions) as needed.
- Update PenRad for patients who are deceased or moved.
- Perform additional duties as assigned.
Performance requirements
- Knowledge of medical terminology preferred.
- Proficient in usage of various office equipment and computer software applications such as Internet and Microsoft Office Suite: Outlook, Word and Excel.
- Gains proficiency in Radiologic Radiology Information System (RIS) and Hospital Information System (HIS), RAA & Hosptial PACS, Actionable Findings software, MedInformatics, EPIC, PenRad, Nuance, Powershare, PowerScribe, PenLung, Qgenda, OnRad portal, InteleViewer & InteleBrowser is required.
- Ability to examine documents for correctness and interpreting their accuracy, gathering, analyzing, and evaluating data.
- Ability to communicate, follow, comprehend and present data in verbal and written forms using proper grammar, spelling, and punctuation.
- Demonstrates excellent phone etiquette.
- Ability to promote excellent interpersonal skills.
- Establish and maintain effective work relations with staff, vendors, and affiliated associates.
Education: High School graduation or GED
Experience: Minimum of two years’ experience in a healthcare or physician group environment