What are the responsibilities and job description for the Teleradiology Support Specialist position at Radiology Associates of Albuquerque & Advanced...?
Teleradiology Support Specialist
The Teleradiology Support Specialist will be responsible for providing technical support to radiologists and other healthcare professionals who use teleradiology systems. The specialist will work closely with the IT team to ensure that the teleradiology systems are functioning properly and that any issues are resolved quickly. The specialist will also be responsible for training users on how to use the teleradiology systems and for troubleshooting any problems that arise.
Reporting
This position reports directly to the Teleradiology Manager and indirectly to RAA Teleradiology physicians.
This position reports directly to the Teleradiology Manager and indirectly to RAA Teleradiology physicians.
Work Schedule
This is a part time variable hour (PRN) position where hours are not guaranteed and will vary from week to week. This department runs 24/7, therefore coverage flexibility will be required to fill in open shifts when they become available, at times with short notice. It involves day, evening and week-end work with call coverage. Consistent attendance is mandatory.
Typical Working Conditions
Work is performed in an office setting. The majority of the employee’s time is spent in the Teleradiology area, which will require long periods of sitting. Manual dexterity sufficient to use office equipment and fold laundry is required.
Duties and Responsibilities
- Maintain communication between sites and physicians, which involves handling both incoming and outgoing telephone calls.
- Maintain Monthly Tracking Log.
- Manage and track all flow of paperwork.
- Responsible for equipment and area maintenance including fax machines, dictation equipment, computers and general upkeep of the department.
- Responsible for knowledge and use of various software applications (RIS, PACS, PowerScribe, Actionable Findings, Nuance, etc.)
- Assist with looking up prior imaging for clinic
- Assist radiologists in general work flow and troubleshooting system errors.
- Wash, dry and appropriately fold laundry (per folding instructions) daily.
- Stock refrigerator with drinks as needed.
- Secure building by conducting a walk through to check perimeter. Monitor building and MRI alarms and utilize emergency phone tree if needed (after hours shifts only).
- Perform additional duties as assigned.
Performance requirements
Knowledge of various office equipment and computer software applications such as Microsoft versions of: Word, and Excel. Radiologic Radiology Information System (RIS) and Hospital Information System (HIS), Actionable Findings software knowledge preferred but not required. Ability to communicate clearly, exercise initiative, and have organizational skills required. This position requires skill in examining documents for correctness and interpreting their accuracy, gathering, analyzing and evaluating data, establishing and maintaining effective work relations with staff, vendors, and affiliated associates. Position also requires excellent telephone etiquette.
Education: High School graduation or GED
Experience: Minimum of one year experience in a healthcare or physician group environment