Front Office Manager

Job Description

Vista is the premier hospitality management company of the Americas. As owners and operators of hotels, Vista has carved a remarkable story of success. Vista encourages employee growth as a contributing factor to both the success of the individual as well as the success of the team. Vista owns and manages several properties throughout the Eastern United States and Canada.

Radisson JFK, one of Vista Property Management’s portfolios of hotels, is looking for an experienced Front Office Manager to lead the hotel engineering operations. Radisson JFK offers a competitive compensation package and a working environment that’s all about hospitality! Take the next step in your career and join our team!

RESPONSIBILITIES: Manage the activities of the Front Office, Bellman and Transportation (Drivers) by directing employees and implementing standards and performance in a manner that creates extraordinary guest service and department profits. Ensure that all activities within the Front Office focus and concentrate on complete guest satisfaction.

KEY DUTIES:

• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Participate in all departmental meetings to obtain and disseminate pertinent information
• Responsible for scheduling of all Front Office personnel.
• Manage payroll and control costs using Labor Standards.
• Manage corporate airline mileage program and marketing promotions that involve the Front Office.
• Ensure that staff adheres to all credit/cash policies and procedures to reduce bad debts and rebates. Perform quality audits and take corrective action when appropriate.
• Assist staff members in handling guest issues that may arise.
• Maintain positive relations with employees and promote good inter/intra-department relations. Responsible for seeing the same of other management and line staff within the Front Office.
• Ensure that problems are addressed as soon as possible, and seek input from the employee on the problem. Develops plans with the employee to resolve issues and follow up with feedback and encouragement.
• Responsible for Front Office personnel to participate in all property safety awareness programs.
• Responsible for department supervisors are dependable and accessible to their employees and project a positive, professional, and polite attitude at all times.
• Participate in completing, and presenting to employees, performance reviews in a timely manner.
• Ensure that staff adheres to all established standard operating procedures of the hotel.
• Ensure that discipline within the Front Office is administered in a fair, firm and consistent manner.
• Responsible for developing recognition programs within the Front Office and seeing that they are administered in a prompt, consistent and expedient manner.
• Responsible for seeing that the grooming and general appearance of all Front Office employees is impeccable at all times and nametags are worn.

EDUCATION – Bachelor’s Degree preferred; however, any combination of education and training within hotel sales may be considered

WORKING EXPERIENCE – Minimum of two to five years’ experience as Assistant and /or Director of Front Office Operations. 1-2 years working with Opera. Union experience and Radisson Brand preferred.

SKILLS – Ability to work in a fast-paced environment and manage a large diverse work force. Capable of motivating staff and promote self-improvement.

PHYSICAL DEMANDS – Ability to assist any staff when needed

ANALYTICAL DEMANDS – Ability to monitor occupancy and pace forecasts and plan accordingly.

Radisson JFK Airport is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel Front Office Management: 3 years (Required)

Work Location: In person

Salary : $70,000 - $80,000