What are the responsibilities and job description for the Hotel Front Desk Agent position at Radisson Hotel Philadelphia Northeast?
As a Front Desk Receptionist you will be working at the hub of the hotel. Prior HOTEL Front Desk experience is a MUST. This can be a fun enjoyable job as you will be welcoming all guests to the hotel as you will be checking guests into and out of the hotel. Attention to detail is a must. Prior experience working with OPERA PMS is preferred but not required.
Some of your duties will include:
Front Desk Operations
- Greet all guests (internal and external)
- Process guest reservations, registration (check-in) and departures (check-outs)
- Taking, modifying, and canceling guest reservations.
- Cash handling.
- Offer guest assistance at every opportunity
- Respond to all guest requests efficiently
- Ensure guest satisfaction by following through on requests and other needs
- Provide information to guests about hotel policies, services and amenities
- Provide information, directions and other assistance as necessary about the local area
- Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
- Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
- Maintain daily logs and checklist
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Hotel Front Desk: 1 year (Required)
Work Location: In person
Salary : $16 - $17