Scheduling Supervisor

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Scheduling Supervisor you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Ensures Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policies
• Performs continuous monitoring and evaluates Schedulers performance, identifying learning, coaching and training opportunities
• Measures performance based on key performance indicators (KPIs), such as average hold time, average talk time and average make busy time
• Provides feedback to Scheduling Manager with regards to employee performance (ie. performance reviews, QC scorecards, etc.)
• Triages scheduling activities to ensure smooth and efficient department operations
• Identifies problem areas and initiates problem solving resolutions in collaboration with management
• Acts as the first point of patient service for escalation calls
• Assists manager with staffing levels, including assigning work schedules, managing time off requests and timekeeping responsibilities
• Acts as primary resources for staff, physicians, patients and Scheduling Manager; maintains accessibility to ensure internal service
• Monitors and communicates to Site/Regional Operations Managers and other members of the Operations team, scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.
• Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that is provided for the smooth operation of the center.
• Assist Operations Manager and other Executive Management as needed with special assignments and special projects.
• Responsibility of supervising the Medical Records team to ensure all tasks and responsibilities are completed in a timely manner and established workflows are being followed may be assigned.
• Collaborate with the Scheduling Manager and Clinical Operations to implement, troubleshoot and support Medical Records related workflows, if supervising Medical Records team.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• Previous supervisory or lead experience is preferred
• Excellent verbal and written communication skills
• Must be detail oriented and organized
• Technical proficiency in Microsoft applications
• Ability to foster teamwork, inter-personal awareness and initiative
• Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree