What are the responsibilities and job description for the RIS Support Specialist position at RadNet?
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an RIS Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an RIS Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will
- Configure, troubleshoot, and optimize RIS systems to enhance performance and meet operational needs.
- Analyze and modify RIS application components, including testing and implementation of system updates or enhancements.
- Develop and maintain system documentation, including technical specifications, configuration settings, and troubleshooting guides.
- Collaborate with development teams to report, document, and track system bugs and feature requests.
- Provide advanced technical support by diagnosing and resolving complex software, database, and integration issues.
- Ensure system security, compliance, and data integrity by monitoring access, configurations, and audit logs.
- Assist in deployment of new features, patches, and system updates while ensuring minimal downtime.
- Participate in change management processes, ensuring proper documentation and impact analysis for all system modifications.
- Perform systems analysis techniques and procedures to determine functional specifications and user requirements for RIS software.
- Design and execute queries and scripts using Microsoft SQL Server to maintain system integrity and optimize data retrieval.
- Consult with users and stakeholders to identify workflow challenges and propose software-based solutions that align with operational goals.
- Research and recommend system improvements, upgrades, and best practices to enhance RIS system functionality.
- Exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
- College education or work experience in a related field is preferred.
- Knowledge of Microsoft SQL Server, SQL Language, and SQL Server Management Studio.
- Knowledge of Microsoft Server 2016-2022 preferred.
- Experience in systems analysis, software support, or database administration.
- Demonstrated ability to analyze, troubleshoot, and resolve software and database performance issues.
- Familiarity of Revenue Cycle Operations is a plus.
- Excellent verbal and written communication skills for technical documentation and user consultation.
- Proficiency in system testing, validation, and documentation.
- Problem-solving and strong Critical Thinking skills are a must.
- Able to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve department and organizational objectives.
- Strong interpersonal skills.
- Ability to work independently and exercise discretion and judgment in system-related decision-making.
- Plan, deploy, and support new system features and enhancements.
- Ensure bugs and errors are being documented with development teams.
- Manage fulfillment or RIS support requests accurately and timely.
- Ability to apply advanced troubleshooting techniques and identify solutions based on system design specifications.
- Experience with system integration, data security, and compliance protocols is preferred.
- Collaborate closely with the support team to ensure continued and uninterrupted access to RIS System.
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
