What are the responsibilities and job description for the Credit & Collections Coordinator position at Radwell International?
Accounting
Willingboro, NJ
ID: 4203-967
Full-Time/Regular
Job Summary
Monday through Friday 8am-5pm
Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.
Essential Duties
Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.
METRICS OF RESPONSIBILITY (GOALS)
35 minimum collection calls/emails per day = 25 points
50 minimum other contacts per day which includes but is not limited to sending invoices/statements, processing credit card payments and entering invoices on a website portal = 25 points
30K minimum in payment promises per day = 25 points
<15% of 31-45 category = 5 points
<5% of 46-60 category = 5 points
<5% of 61-90 category = 5 points
<5% of 91-120 category = 5 points
<5% of over 120 category = 5 points
Qualifications
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee Evaluation Summary
Willingboro, NJ
ID: 4203-967
Full-Time/Regular
Job Summary
Monday through Friday 8am-5pm
Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.
Essential Duties
Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.
- Perform accounts receivable collection in accordance with credit and collection procedures and metrics
- Review aged trial balance reports and maintain customer contact as to collection efforts
- Prepare and record notes as to the result of customer contacts
- Research customer deductions, send statements and letters as required
- Support inter-company sales staff on issues regarding credit holds, credit limits and payment terms.
- Monitor credit hold portal for release of orders
- Process credit card payments as required and send credit card receipt/invoice to customer
- Maintain the integrity of all customer accounts assuring the Accounts Payable and Billing information is accurate
- Submit requests for credits on invoice discrepancies
- Send POD’s to customers upon request
- Enter customer invoices on website portal as required
- Researching payment application
METRICS OF RESPONSIBILITY (GOALS)
35 minimum collection calls/emails per day = 25 points
50 minimum other contacts per day which includes but is not limited to sending invoices/statements, processing credit card payments and entering invoices on a website portal = 25 points
30K minimum in payment promises per day = 25 points
<15% of 31-45 category = 5 points
<5% of 46-60 category = 5 points
<5% of 61-90 category = 5 points
<5% of 91-120 category = 5 points
<5% of over 120 category = 5 points
Qualifications
- Ability to work in a team and results oriented environment.
- Competitive personality with a drive to exceed goals.
- Advanced problem solving and persuasion skills.
- Ability to work in a high paced environment
- Ability to multi –task coupled with strong organizational skills.
- A positive, enthusiastic attitude with the ability to communicate and establish relationships with customers effectively is required.
- Strong Computer proficiency
- Excellent telephone and customer service skills
- Knowledge of Microsoft Office, Word, Excel
- Attention to detail
- Problem solving abilities
- High School Diploma or equivalent required
- Further degree study preferred but not required
- Previous commercial credit and collections experience
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee Evaluation Summary
- Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
- Monthly Reviews – Employee’s will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity.
- Annual Reviews – Monthly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.
