What are the responsibilities and job description for the Portland Water District - General Manager position at Raftelis?
The Portland Water District (PWD) is seeking an experienced organizational leader to take on the role of General Manager. The General Manager will lead the organization with a strategic business approach while focusing on delivering high-quality water and wastewater services at affordable rates. The next General Manager will ensure that services continue to be envionmentally sound and comply with government regulations and investments in PWDs capital and workforce needs are prioritized. The next General Manager will foster a shared belief in PWD's values, goals, and philosophy and focus on building a strong and healthy workplace culture.
The General Manager will provide leadership and direction to a team of senior managers, including the Executive Director of Asset Management and Planning, Executive Director of Administration, Corporation Counsel (hired by the Board), Directors of Operations for Water and Wastewater, Director of Human Resources, and the Director of Public Relations and Communications. The General Manager reports directly to the Board of Trustees, administers the affairs of the organization, and carries out policies and plans as directed by the Board.
The next General Manager will ensure the financial stability of PWD by conducting ongoing analysis and collaborating with staff and the Board of Trustees to foster PWD's economic vitality and success. The General Manager will cultivate a culture of transparency and open communication by maintaining an environment where information is readily available to staff and creating a collaborative work environment. Effective communication channels will be established for both internal and external customers.
The General Manager will represent PWD with integrity and dedication, working to maximize employee relationships and collective bargaining efforts. The General Manager will select and develop managerial staff, evaluate performance, and implement personal development plans for direct reports. By maintaining knowledge of federal, state, and local regulations, the General Manager will anticipate future challenges and develop proactive recommendations for PWD's continued success.
The next General Manager will uphold PWD's positive reputation within the community. With a remarkable 96% customer satisfaction rate, this leader will continue to drive initiatives that maintain high standards of excellence.
Priorities
The next General Manager of PWD will be a highly competent manager and leader, demonstrating the ability to successfully translate vision into action. This individual will be a skilled communicator capable of energizing others around a shared purpose and possess the ability to explain complex information to a variety of audiences. By exemplifying the values of integrity and respect for others, the successful candidate will foster a participatory environment that supports honest and clear communication and accountability.
Enthusiastic about innovation, the ideal General Manager will be passionate about improving service and value to the communities and customers served by PWD. With a demonstrated ability to manage through change as needed, this leader will view perceived problems as opportunities for growth and improvement and engage PWD staff in problem-solving. The successful candidate will balance customer and employee needs, safety, and operational efficiency while maintaining a strategic focus on delivering high-quality water and wastewater services at sustainable rates.
The successful candidate will possess strong leadership and coaching skills, which are essential for this role. The ideal candidate will motivate employees and foster a collaborative, professional work environment. By delegating work appropriately and helping staff prioritize both day-to-day and long-term objectives, the ideal candidate will ensure the District remains prepared for future growth and the needs of its customers.
As a key representative of PWD, the successful candidate will interact frequently with various stakeholders, including media representatives, municipal officials, regulatory agencies, state legislative leaders, and business personnel. The successful General Manager will proactively address challenges and opportunities, providing leadership in diversity and inclusion and pushing PWD to continuously enhance its services and systems.
The successful candidate will have a strong foundation in managing the technical, financial, human resource, regulatory, and legal aspects of PWD's operations. The ideal General Manager will maintain an environment where information is readily available to staff, fostering open and honest information-sharing and a collaborative work environment.
The ideal candidate will continue the financial health and sustainability of PWD. The ideal General Manager will exhibit a high degree of leadership, creativity, innovation, strategic planning, judgment, and human relations skills. The successful candidate will drive the organization toward continued success, making impactful recommendations on long-range planning and customer service initiatives.
Qualifications
Minimum requirements include a bachelors degree in business administration, engineering, or a closely related field and at least 10 years of progressively responsible experience in utility management, local government management, or management in a regulatory environment, with at least five of those years at a senior management or administrative level.
Preferred qualifications include a masters degree, collective bargaining experience, and working with or overseeing public utilities. Additional skills that are preferred include the demonstration of building trust and engagement with internal staff and with customers, long-term planning, financing and delivery of capital projects, developing consensus with multiple stakeholder interests, and effective intergovernmental relations.
Inside Portland Water District
Portland Water Districts priority is to protect public health and the environment.
Established in 1908 and governed by a publicly elected Board of Trustees, PWD is a public entity rich in history and experience. That tradition forms a solid foundation for delivering quality services, while forward-thinking provides innovative approaches to address emerging issues within the industry.
Portland Water District is an independent quasi-municipality that provides water and wastewater services to over 200,000 people 56,000 customers in 11 Greater Portland communities.
Our Mission
Protect public health, safety, and the environment by providing customers with high-quality, reliable, and affordable water services.
Our Vision of the Future
With our customers best interests as a guide, we will use innovative approaches to become a trusted provider of industry-leading water services.
Drinking Water
Greater Portland's public water meets or surpasses all state and federal standards for safety. Sebago Lake serves as the primary water supply for one-sixth of Maines population, nearly all PWD customers, except a small portion served by wells in Steep Falls. Portland Water District takes great pride in serving water sourced from Sebago Lake, Maines second largest and deepest lake. Surrounded by forests, the lake is exceptionally pure and of such high quality that it is exempt from the filtration requirements set by the Safe Drinking Water Act. Only about 50 out of 13,000 surface water supplies across the country are able to serve unfiltered water.
Protecting the source is the first step to ensure high-quality drinking water. Although exempt from filtration requirements, the water is treated at the Sebago Lake Water Treatment Facility with ozonation, ultraviolet light, and chloramines. Effective water treatment, extensive water quality monitoring, and a proactive approach to maintaining the water distribution system further ensure dependable service and fresh, clean, safe water. Portland Water District certified that there are no lead mains or service lines within its system in early October 2024, prior to the U.S. Environmental Protection Rule mandating public water systems complete and publicize a Lead Service Line Inventory.
Wastewater
Sustainability is at the core of wastewater management. Portland Water District provides comprehensive wastewater services to several municipalities, preventing pollution and protecting local rivers, lakes, and coastal ecosystems. Through the Industrial Pretreatment Program, the largest in Maine, PWD works closely with industries to minimize environmental impacts and preserve water quality.
Portland Water District operates and maintains four wastewater treatment facilities and, through a partnership with municipalities, provides wastewater services, including collection to six communities in Greater Portland.
The Community
Located along the scenic coastline of Casco Bay, the Portland Metropolitan area in Maine offers the perfect blend of urban vibrancy and serene coastal charm. As the largest city in Maine, Portland is a cultural and economic hub, surrounded by picturesque towns that collectively create a rich tapestry of community life. The area is home to residents of diverse backgrounds, bringing together people of various cultures, languages, and experiences. This cultural diversity is what makes the Portland Metropolitan area a lively and dynamic place to live and work. Voted as the most livable city in the US by RentCafe and consistently ranked as one of the best places to live by U.S. News, Portland offers sought-after urban amenities and a striking scenic landscape.
Downtown Portland is a captivating mix of historic and modern elements, featuring cobblestone streets, beautifully preserved brick buildings, and contemporary spaces. The area is renowned for its eclectic shops, art galleries, and a flourishing food scene, where fresh seafood and farm-to-table dining take center stage. The city's waterfront offers stunning views and bustling activity, making it a focal point for both residents and visitors.
Outdoor enthusiasts will find an abundance of recreational opportunities in the Portland Metropolitan area. The region boasts numerous parks, including the iconic Eastern Promenade, which provides walking and biking trails with breathtaking views of Casco Bay. Residents can easily access the nearby islands via ferry, offering additional opportunities for exploration and relaxation. The region's natural beauty and outdoor activities are complemented by a strong sense of community and environmental stewardship.
The neighborhoods within the Portland Metropolitan area are characterized by tree-lined streets, charming homes, and a welcoming atmosphere. Community events play a significant role in bringing residents together, with outdoor concerts, art festivals, multicultural celebrations, and holiday parades creating a vibrant social scene. These events not only foster a sense of belonging but also highlight the area's rich cultural heritage and commitment to inclusivity.
With a long history of thoughtful urban planning, the Portland Metropolitan area continues to thrive as a progressive and forward-thinking region. Initiatives focused on sustainable development, housing, public transportation, and environmental conservation ensure a high quality of life for residents. The area's commitment to innovation and community engagement makes it a standout destination in Maine, where residents and visitors alike can enjoy all that this remarkable region has to offer.
Compensation and Benefits
The expected hiring range is $225,000 to $250,000, depending on qualifications, with an excellent benefits package. Learn more about our options and employee-based benefits here.
How to Apply
Applicants complete a brief online form and are prompted to provide a cover letter and resume. The position will be open until filled with a first review of applications beginning March 21, 2025.
Questions
Please direct questions to Catherine Tuck Parrish at ctuckparrish@raftelis.com and Niayla Hairston at nhairston@raftelis.com.
RECRUITMENT BROCHURE
The General Manager will provide leadership and direction to a team of senior managers, including the Executive Director of Asset Management and Planning, Executive Director of Administration, Corporation Counsel (hired by the Board), Directors of Operations for Water and Wastewater, Director of Human Resources, and the Director of Public Relations and Communications. The General Manager reports directly to the Board of Trustees, administers the affairs of the organization, and carries out policies and plans as directed by the Board.
The next General Manager will ensure the financial stability of PWD by conducting ongoing analysis and collaborating with staff and the Board of Trustees to foster PWD's economic vitality and success. The General Manager will cultivate a culture of transparency and open communication by maintaining an environment where information is readily available to staff and creating a collaborative work environment. Effective communication channels will be established for both internal and external customers.
The General Manager will represent PWD with integrity and dedication, working to maximize employee relationships and collective bargaining efforts. The General Manager will select and develop managerial staff, evaluate performance, and implement personal development plans for direct reports. By maintaining knowledge of federal, state, and local regulations, the General Manager will anticipate future challenges and develop proactive recommendations for PWD's continued success.
The next General Manager will uphold PWD's positive reputation within the community. With a remarkable 96% customer satisfaction rate, this leader will continue to drive initiatives that maintain high standards of excellence.
Priorities
- Develop and maintain positive relationships with the Board of Trustees, its customers, and the communities served by PWD.
- Build and maintain partnerships and relationships with key external stakeholders, including municipal and elected officials, regulators, government agencies, environmental groups, and local businesses.
- Build trust within the organization through high visibility, which includes worksite visits, active listening, engagement, and transparent communication with senior and middle management, labor unions, and employees at all levels.
- Develop and implement a strategic plan and long-term infrastructure investment plan for key assets.
- Maintain environmental compliance in an evolving regulatory environment.
- Maintain and enhance PWD's strong financial reporting practices to ensure continued transparency and fiscal responsibility.
- Focus on organizational health, cultivating a positive workplace culture, and workforce planning for retirement at all levels of the organization.
- Create channels for regular feedback and ensure employee suggestions are heard and acted upon.
- Maintain public trust and PWDs positive reputation within the community and industry.
The next General Manager of PWD will be a highly competent manager and leader, demonstrating the ability to successfully translate vision into action. This individual will be a skilled communicator capable of energizing others around a shared purpose and possess the ability to explain complex information to a variety of audiences. By exemplifying the values of integrity and respect for others, the successful candidate will foster a participatory environment that supports honest and clear communication and accountability.
Enthusiastic about innovation, the ideal General Manager will be passionate about improving service and value to the communities and customers served by PWD. With a demonstrated ability to manage through change as needed, this leader will view perceived problems as opportunities for growth and improvement and engage PWD staff in problem-solving. The successful candidate will balance customer and employee needs, safety, and operational efficiency while maintaining a strategic focus on delivering high-quality water and wastewater services at sustainable rates.
The successful candidate will possess strong leadership and coaching skills, which are essential for this role. The ideal candidate will motivate employees and foster a collaborative, professional work environment. By delegating work appropriately and helping staff prioritize both day-to-day and long-term objectives, the ideal candidate will ensure the District remains prepared for future growth and the needs of its customers.
As a key representative of PWD, the successful candidate will interact frequently with various stakeholders, including media representatives, municipal officials, regulatory agencies, state legislative leaders, and business personnel. The successful General Manager will proactively address challenges and opportunities, providing leadership in diversity and inclusion and pushing PWD to continuously enhance its services and systems.
The successful candidate will have a strong foundation in managing the technical, financial, human resource, regulatory, and legal aspects of PWD's operations. The ideal General Manager will maintain an environment where information is readily available to staff, fostering open and honest information-sharing and a collaborative work environment.
The ideal candidate will continue the financial health and sustainability of PWD. The ideal General Manager will exhibit a high degree of leadership, creativity, innovation, strategic planning, judgment, and human relations skills. The successful candidate will drive the organization toward continued success, making impactful recommendations on long-range planning and customer service initiatives.
Qualifications
Minimum requirements include a bachelors degree in business administration, engineering, or a closely related field and at least 10 years of progressively responsible experience in utility management, local government management, or management in a regulatory environment, with at least five of those years at a senior management or administrative level.
Preferred qualifications include a masters degree, collective bargaining experience, and working with or overseeing public utilities. Additional skills that are preferred include the demonstration of building trust and engagement with internal staff and with customers, long-term planning, financing and delivery of capital projects, developing consensus with multiple stakeholder interests, and effective intergovernmental relations.
Inside Portland Water District
Portland Water Districts priority is to protect public health and the environment.
Established in 1908 and governed by a publicly elected Board of Trustees, PWD is a public entity rich in history and experience. That tradition forms a solid foundation for delivering quality services, while forward-thinking provides innovative approaches to address emerging issues within the industry.
Portland Water District is an independent quasi-municipality that provides water and wastewater services to over 200,000 people 56,000 customers in 11 Greater Portland communities.
Our Mission
Protect public health, safety, and the environment by providing customers with high-quality, reliable, and affordable water services.
Our Vision of the Future
With our customers best interests as a guide, we will use innovative approaches to become a trusted provider of industry-leading water services.
Drinking Water
Greater Portland's public water meets or surpasses all state and federal standards for safety. Sebago Lake serves as the primary water supply for one-sixth of Maines population, nearly all PWD customers, except a small portion served by wells in Steep Falls. Portland Water District takes great pride in serving water sourced from Sebago Lake, Maines second largest and deepest lake. Surrounded by forests, the lake is exceptionally pure and of such high quality that it is exempt from the filtration requirements set by the Safe Drinking Water Act. Only about 50 out of 13,000 surface water supplies across the country are able to serve unfiltered water.
Protecting the source is the first step to ensure high-quality drinking water. Although exempt from filtration requirements, the water is treated at the Sebago Lake Water Treatment Facility with ozonation, ultraviolet light, and chloramines. Effective water treatment, extensive water quality monitoring, and a proactive approach to maintaining the water distribution system further ensure dependable service and fresh, clean, safe water. Portland Water District certified that there are no lead mains or service lines within its system in early October 2024, prior to the U.S. Environmental Protection Rule mandating public water systems complete and publicize a Lead Service Line Inventory.
Wastewater
Sustainability is at the core of wastewater management. Portland Water District provides comprehensive wastewater services to several municipalities, preventing pollution and protecting local rivers, lakes, and coastal ecosystems. Through the Industrial Pretreatment Program, the largest in Maine, PWD works closely with industries to minimize environmental impacts and preserve water quality.
Portland Water District operates and maintains four wastewater treatment facilities and, through a partnership with municipalities, provides wastewater services, including collection to six communities in Greater Portland.
The Community
Located along the scenic coastline of Casco Bay, the Portland Metropolitan area in Maine offers the perfect blend of urban vibrancy and serene coastal charm. As the largest city in Maine, Portland is a cultural and economic hub, surrounded by picturesque towns that collectively create a rich tapestry of community life. The area is home to residents of diverse backgrounds, bringing together people of various cultures, languages, and experiences. This cultural diversity is what makes the Portland Metropolitan area a lively and dynamic place to live and work. Voted as the most livable city in the US by RentCafe and consistently ranked as one of the best places to live by U.S. News, Portland offers sought-after urban amenities and a striking scenic landscape.
Downtown Portland is a captivating mix of historic and modern elements, featuring cobblestone streets, beautifully preserved brick buildings, and contemporary spaces. The area is renowned for its eclectic shops, art galleries, and a flourishing food scene, where fresh seafood and farm-to-table dining take center stage. The city's waterfront offers stunning views and bustling activity, making it a focal point for both residents and visitors.
Outdoor enthusiasts will find an abundance of recreational opportunities in the Portland Metropolitan area. The region boasts numerous parks, including the iconic Eastern Promenade, which provides walking and biking trails with breathtaking views of Casco Bay. Residents can easily access the nearby islands via ferry, offering additional opportunities for exploration and relaxation. The region's natural beauty and outdoor activities are complemented by a strong sense of community and environmental stewardship.
The neighborhoods within the Portland Metropolitan area are characterized by tree-lined streets, charming homes, and a welcoming atmosphere. Community events play a significant role in bringing residents together, with outdoor concerts, art festivals, multicultural celebrations, and holiday parades creating a vibrant social scene. These events not only foster a sense of belonging but also highlight the area's rich cultural heritage and commitment to inclusivity.
With a long history of thoughtful urban planning, the Portland Metropolitan area continues to thrive as a progressive and forward-thinking region. Initiatives focused on sustainable development, housing, public transportation, and environmental conservation ensure a high quality of life for residents. The area's commitment to innovation and community engagement makes it a standout destination in Maine, where residents and visitors alike can enjoy all that this remarkable region has to offer.
Compensation and Benefits
The expected hiring range is $225,000 to $250,000, depending on qualifications, with an excellent benefits package. Learn more about our options and employee-based benefits here.
How to Apply
Applicants complete a brief online form and are prompted to provide a cover letter and resume. The position will be open until filled with a first review of applications beginning March 21, 2025.
Questions
Please direct questions to Catherine Tuck Parrish at ctuckparrish@raftelis.com and Niayla Hairston at nhairston@raftelis.com.
RECRUITMENT BROCHURE
Salary : $225,000 - $250,000
