What are the responsibilities and job description for the Help Desk Specialist position at Rag & Bone?
About rag & bone:
Founded in New York in 2002, rag & bone is built on unwavering ideals: doing things the right way, creating original yet timeless pieces, and staying true to ourselves. Our principles blend British tailoring, American workwear authenticity, and New York originality. We value community and authenticity, fostering an inclusive environment where every employee has a voice in shaping a more equitable future.
Overview
As our Apple Help Desk Specialist, you will provide excellent customer service and technical support to corporate and retail staff. You will be the first point of contact for technical issues, troubleshooting, and guidance on Apple hardware and software. This role requires strong technical skills and a customer-focused approach to maintain smooth operations in retail and HQ.
We aim to be adaptable but have a long-term vision. We select team members based on their proven skills, character, and background. Meeting the challenges of our dynamic environment requires talent, creativity and determination. If you are interested in new challenges, looking for a career that utilizes your abilities, consider joining the rag & bone IT team.
Responsibilities
Founded in New York in 2002, rag & bone is built on unwavering ideals: doing things the right way, creating original yet timeless pieces, and staying true to ourselves. Our principles blend British tailoring, American workwear authenticity, and New York originality. We value community and authenticity, fostering an inclusive environment where every employee has a voice in shaping a more equitable future.
Overview
As our Apple Help Desk Specialist, you will provide excellent customer service and technical support to corporate and retail staff. You will be the first point of contact for technical issues, troubleshooting, and guidance on Apple hardware and software. This role requires strong technical skills and a customer-focused approach to maintain smooth operations in retail and HQ.
We aim to be adaptable but have a long-term vision. We select team members based on their proven skills, character, and background. Meeting the challenges of our dynamic environment requires talent, creativity and determination. If you are interested in new challenges, looking for a career that utilizes your abilities, consider joining the rag & bone IT team.
Responsibilities
- Provide end-user support and training for Apple systems (Mac, iPhone, iPad).
- Manage Helpdesk tickets to ensure quick and effective support.
- Manage macOS and iOS systems using Apple Business Manager and Azure Intune.
- Track inventory of Apple systems to ensure proper refresh cycles and reliability.
- Maintain Helpdesk articles related to macOS and iOS systems.
- Plan and execute the selection, purchase, installation, configuration, and testing of new Apple equipment
- Strong knowledge of Mac OS and iOS systems.
- Proficient in troubleshooting Apple systems, hardware, and software issues.
- Ability to maintain and configure Apple systems using Apple Business Manager with Federated Apple ID and Microsoft Azure Intune.
- Knowledge of Windows and/or Android systems is a plus.
- Experience with Meraki network is a plus.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Excellent verbal and written communication skills.
- Ability to work efficiently in a collaborative team environment.
- Detail-oriented, organized, and able to effectively perform multiple tasks.
- Flexible schedule availability during weekdays and weekends, as necessary.
- Flexible and adaptable to change.
- Experience in supporting and opening new stores.
- Ability to work onsite 3 to 4 days a week
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Salary : $70,000 - $75,000
