Plastic Surgery Medical Assistant

Overview: Raggio MD, a premier facial plastic surgery practice, is seeking a dedicated and detail-oriented Medical Assistant to join our dynamic team. This role is vital to ensuring smooth daily operations, providing top-tier patient care, and supporting our medical staff in clinical and administrative tasks. The ideal candidate will be proactive, patient-focused, and adaptable to the fast-paced environment of a plastic surgery practice.

Qualifications:

Education:

• High school diploma or equivalent is required.
• Completion of a medical assistant college program is preferred.
• Certification in Medical Assisting.
• Certified Surgical Technologist is desirable.

Experience:

• 0-3 years of work experience, preferably in a medical office.
• One year of experience in clinical assisting is highly preferred.
• Proven experience with proactive customer service and service recovery.
• Understanding of managed care and health insurance is preferred.

Skills:

• Excellent general computer and typing skills.
• Proficiency in Microsoft Office, practice management software, imaging software, and relevant email and internet applications.

Personal Attributes:

• Optimistic attitude with willingness to be flexible and adapt to change.
• Desire to serve patients and create a positive experience with every interaction.
• Ability to prioritize workflow in a fast-paced environment.
• Excellent written and oral communication skills.
• Ability to handle stressful situations, multitask under pressure, and be highly responsive to patients and team members.
• Maintenance of the highest degree of professionalism at all times, including a neat, professional appearance.
• Good analytical and problem-solving skills.

Responsibilities include, but are not limited to:

Daily Operations:

• Greet patients and escort them from the waiting room to exam rooms.
• Take vital signs and record in the EHR.
• Obtain pertinent medical history from the patient and record in the EHR.
• Prepare patients for examination or treatment.
• Debrief the provider about the patient prior to the provider entering the exam room.
• Chaperone and assist physicians during examinations and minor procedures.
• Transcribe the visit in the EHR as dictated by the provider.
• Prepare and maintain supplies and equipment for treatments, including sterilization.
• Assist with OR turnover and setup.
• Dispose of contaminated items according to OSHA guidelines.
• Handle laboratory specimens according to CLIA guidelines.
• Perform patient education as directed by a provider.
• Clean exam and treatment rooms between each patient.
• Stock exam and treatment rooms with necessary supplies, instruments, and products.
• Communicate supply needs to the manager for ordering.
• Monitor log of specimens collected and sent to reference lab and ensure results are received in a timely manner.
• Direct lab results to the provider for review.
• Assist MD or NP in procedures as needed.

Other Responsibilities:

• Facilitate any provider requests throughout the day.
• Maintain patient confidentiality by following the practice’s HIPAA Compliance Plan.
• Attend regular HIPAA, OSHA, and anti-harassment training.
• Understand the practice's Coding Compliance Plan and maintain the standards.
• Attend all staff meetings and other assigned meetings and trainings.
• Perform all other tasks and projects assigned by the surgeon or manager.

Access to PHI (Protected Health Information): This position has the authority to access all PHI. The nature of this position's access to PHI may require review of computerized schedules, computerized medical records, patient referral forms, lab results, tests, and encounter form data in order to participate in patient care.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Typical Physical Demands:

• Prolonged standing and walking, some bending, stooping, and stretching.
• Occasionally lift and carry items weighing up to 30 pounds, including assisting with lifting and moving patients.
• Good eye-hand coordination and manual dexterity sufficient to open medical supplies packaging, operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Normal range of hearing and eyesight to record, prepare, and communicate by telephone, in person, and in writing.
• Exposure to bodily fluids on a regular basis.

Typical Working Conditions:

• Normal medical office environment.
• Afternoon and evening shifts are required for 2 days a week.
• Normal hours and half-day Fridays for the remainder of the week.
• Occasional Saturday mornings may be required.
• Occasional evening or weekend work.

Why Join Raggio MD? At Raggio MD, we are committed to fostering a collaborative and dynamic work environment. This is an excellent opportunity for a motivated Medical Assistant looking to expand their skills in a cutting-edge plastic surgery practice. If you are passionate about patient care, eager to learn, and enjoy working in a team-oriented setting, we encourage you to apply and become part of our growing practice!