Receptionists and Information Clerks

Summary

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Duties

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Receive payment and record receipts for services.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answers to questions from customers or members of the public.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Keep a current record of staff members' whereabouts and availability.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Schedule space or equipment for special programs and prepare lists of participants.
• Enroll individuals to participate in programs and notify them of their acceptance.
• Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Requirements

• Schedule appointments.
• Answer telephones to direct calls or provide information.
• Collect deposits, payments or fees.
• Proofread documents, records, or other files to ensure accuracy.
• Operate computers or computerized equipment.
• Greet customers, patrons, or visitors.
• Respond to customer problems or complaints.
• File documents or records.
• Send information, materials or documentation.
• Schedule appointments.
• Analyze operational or research data.
• Discuss goods or services information with customers or patrons.
• Record personnel information.
• Sort mail.
• Distribute incoming mail.
• Calculate costs of goods or services.
• Send information, materials or documentation.
• Order materials, supplies, or equipment.
• Prepare business correspondence.
• Schedule operational activities.
• Provide notifications to customers or patrons.
• Clean facilities or equipment.

Nice To Haves

• Data entry software
• IBM Notes
• Intuit QuickBooks
• Medical condition coding software
• Medical procedure coding software
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Publisher
• Alpha Software Alpha Five
• Appointment scheduling software
• Automated information system software
• Billing software
• Bookkeeping software
• Claim processing system software
• Corel WordPerfect
• Credit card processing machines
• Customer relationship management CRM software
• Data input scanners
• Database software
• Desktop computers
• Desktop publishing software
• Dictation equipment
• Electric typewriters
• Electronic calendar management software
• Electronic health record EHR software
• Email software
• Filing Cabinets
• Filing system software
• GE Healthcare Centricity EMR
• Handheld calculators
• HMS
• IBM Check Processing Control System CPSC
• Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
• Laser facsimile machines
• McKesson Lytec
• Microsoft Office
• Microsoft Office SharePoint Server MOSS
• Microsoft Word
• Multi-line switchboards
• Multi-line telephone systems
• Personal computers
• Photocopying equipment
• Postage machines
• Public address PA systems
• Scanners
• St. Paul Travelers e-CARMA
• Switchboards
• Web browser software

About Us

Are you passionate about inspiring young minds and nurturing their growth in a faith-centered environment? Ragin Prep is looking for dedicated educators to join our team. As an independent Christian academy, we are committed to cultivating a love for learning, strong moral values, and a sense of purpose in each student. Here, you?ll have the opportunity to make a difference every day?guiding students academically, spiritually, and personally. Come be part of a supportive community where faith and education work hand in hand to prepare the next generation!