What are the responsibilities and job description for the SERVICE ADMIN position at RAH SACO-CH LLC?
About the Role:
The Service Admin plays a crucial role in ensuring the smooth operation of the service department at Tri City CDJR. This position is responsible for managing service appointments, coordinating with technicians, and maintaining accurate records of service transactions. The Service Admin will also be the primary point of contact for customers, addressing their inquiries and ensuring a high level of customer satisfaction. By effectively managing the administrative tasks, the Service Admin contributes to the overall efficiency and productivity of the service team. Ultimately, this role is vital in enhancing the customer experience and supporting the dealership's reputation for quality service.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in an administrative role, preferably in the automotive or retail industry.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience with automotive service software or management systems.
- Customer service experience in a fast-paced environment.
- Knowledge of automotive terminology and repair processes.
Responsibilities:
- Manage and schedule service appointments for customers, ensuring optimal use of technician time.
- Maintain accurate records of service orders, customer interactions, and inventory management.
- Communicate with customers regarding service updates, pricing, and any additional repairs needed.
- Assist in the preparation of service reports and documentation for management review.
- Collaborate with service technicians to ensure timely completion of service tasks and customer satisfaction.
Skills:
The required skills for this position include strong organizational abilities, which are essential for managing multiple service appointments and maintaining accurate records. Excellent communication skills are necessary to effectively interact with customers and technicians, ensuring that all parties are informed and satisfied. Attention to detail is critical in this role, as it helps prevent errors in service documentation and enhances customer trust. Preferred skills, such as familiarity with automotive service software, will streamline administrative processes and improve efficiency. Overall, a combination of these skills will enable the Service Admin to contribute significantly to the service department's success and customer satisfaction.
