What are the responsibilities and job description for the Hotel Front Desk Supervisor position at RAI Management & Hospitality?
The Front Desk Supervisor job description involves supervising the front desk operations of a hotel or other hospitality establishment. They are responsible for ensuring that all guests receive a warm welcome and prompt service. This position often requires excellent communication and leadership skills, as well as the ability to multitask in a fast-paced environment.
A Front Desk Supervisor must have a good knowledge of hotel policies and procedures and be able to train and supervise front desk staff. They are responsible for ensuring that guest complaints and concerns are resolved in a timely and satisfactory manner. In addition, they must be able to handle cash and credit transactions and maintain accurate records.
This role requires a friendly demeanor and excellent customer service skills. A successful Front Desk Supervisor should be able to effectively handle stressful situations, and coordinate with other departments within the hotel. They must also be proficient in using various computer software programs related to front desk operations.
- Supervises front desk agents and assigns tasks as needed
- Monitors guest experience to ensure satisfaction and responds to guest concerns
- Conducts training and coaching for front desk agents
- Maintains accurate records, including room availability and guest information
- Coordinates with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience
- Assists with guest check-ins and check-outs
- Handles cash and credit card transactions at the front desk
- Maintains a professional and welcoming demeanor when interacting with guests
- Ensures compliance with hotel policies and procedures
- Provides leadership and motivation to front desk team members.
