Adventure Tourism Guide

POSITION: Adventure Tourism Guide

PAY RATE: $17/hr

JOB TYPE: Seasonal, April-November

Rail Explorers is an eco-tourism company providing top-tier outdoor recreation experiences. We connect the freedom of the outdoors and the magic of the railroad in a unique and fun activity that can be enjoyed by all ages. There are currently seven Rail Explorers Divisions: Cooperstown, NY / Catskills, NY, / Portsmouth, RI, / Boone, IA /Amador, CA / Bluegrass, KY / Elk River, WV.

Rail Explorers Adventure Guides lead guests on scenic outdoor railroad rides using our top-of-the-line rail bikes while ensuring a safe, timely, 5-star customer experience.

Successful guides are comfortable working outside and in nature, are physically active, positive, outgoing, and have excellent customer service skills. Flexible start/end dates and flexible weekly schedules are available and extensive training is provided. Advancement is also possible within the company, as Rail Explorers prefers to promote from within.

Responsibilities:

• Independently pedaling Rail Explorer vehicles on 6 mile excursions (2-4 tours per day).
• Greeting and communicating with all customers.
• Safely rolling and manipulating Rail Explorer vehicles on foot.
• Performing physical work, outdoors, and in the elements.
• Proficient in all Rail Explorers emergency protocol; assessing situations clearly, and quickly applying appropriate responses.
• Able to work in a fast paced, team environment, to maintain scheduled tour times.
• Maintain a high level of professionalism in accordance with the Rail Explorers Conduct Policy.
• Become proficient and maintains a high level of Railroad and road crossing safety
• Maintain proficiency in basic maintenance of Rail Explorer vehicles - training provided.
• Checking in guests using an online booking system and selling merchandise - training provided.
• Speaking in front of guests - approximately 40-60 guests per tour, following a script.
• Adhering to any applicable COVID-19 guidelines.

Qualifications:

• Required: Ability to provide excellent customer service.
• Required: Ability to perform physical labor (lift minimum of 50lbs).
• Required: CPR & First Aid Certification (provided)
• Required: Driver's License
• Preferred: Customer service experience, 1-2 years.
• Preferred: Outdoor work experience, 1 year (or 1 season, if seasonal).

Rail Explorers Operating Days:

Rail Explorers is a seasonal outdoor tourism operation, opening and closing dates will vary by location and weather conditions.

• May: 5 Days/Week (Thursday - Monday)
• June - September: 7 Days/Week
• September - October: 5 Days/Week (Thursday - Monday)

Rail Explorers Rhode Island Division’s season begins April 26th, 2025. Training dates will likely take place during the first week of April and will be shared upon hire.

Check out www.railexplorers.net to learn more about us and our other locations.

Rail Explorers is committed to equal employment opportunity and employee diversity. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law and projects as assigned.

Job Types: Full-time, Part-time, Seasonal

Pay: $17.00 per hour

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $17