What are the responsibilities and job description for the Customer Service Supervisor position at Rainbow Companies?
100% Employee-Owned (ESOP) Company
Salary Range : $58k-65k / year
Rainbow Lawncare (a division of Rainbow Companies) is seeking a Customer Service Supervisor to support our team! This role is a key leader within our customer service and inside sales team. In this dynamic role, you will oversee day-to-day operations, train and support Customer Service Representatives, lead inside sales efforts, and develop processes that ensure a seamless client experience. If you're someone who thrives on collaboration, takes pride in elevating customer satisfaction, and enjoys coaching teams to success, we want to hear from you!
You will be responsible for providing exemplary customer experience for all clients. You must possess a deep knowledge of customer service principles and processes. You will excel in communicating effectively with businesses and team members within our Lawncare division. This is a full-time position with regular hours from 8am to 5pm CST. This role offers flexibility to work from home most of the time. However, there will be an expectation to attend in-person meetings and participate in specific projects at our Minnetonka office as needed.
What You Will Do :
- Serve as the primary point of contact for escalated customer concerns, ensuring quick and effective resolutions
- Monitor customer interactions and feedback, driving continuous improvements in service quality
- Train, mentor, and guide new and existing Customer Service Representatives on systems, sales conversations, and best practices
- Foster a supportive, team-oriented atmosphere where everyone can excel
- Oversee inbound lawn care sales, supporting in meeting sales targets
- Collaborate with the Lawncare Sales Manager to align strategy, promotions, and performance goals
- Develop and refine operational workflows to optimize efficiency and improve customer satisfaction
- Stay current on industry trends and innovations to keep our processes updated
- Work closely with Lawn Care Consultants and management to streamline scheduling, billing, and service follow-ups
- Maintain accurate records and documentation in line with company standards
Minimum Qualifications :
Preferred Qualifications :
What We Offer :
Physical Demands and Work Environment :
While performing the duties of this job, employees are regularly required to sit for extended periods of time, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
You Should Know :
Rainbow Companies was founded in 1976 with a vision to preserve the historic American elm trees in Minnesota. We have evolved into a multi-faceted company dedicated to serving clients around the world, transforming the way ecosystems are maintained. We lead with innovation and achieve predictable results through science-based practices, research, and training. Rainbow is a 100% employee-owned company, and our employees are the core of our success. We work collaboratively and foster teamwork through communication and integrity. We are guided by our core values in which we work and succeed. At Rainbow, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status.
Salary : $58,000 - $65,000
