Assistant Site Manager - Pinson

Overview
The Assistant Site Manager is responsible for supporting the Site Manager in overseeing the daily operations of the car wash. This includes ensuring that all team members are properly trained, executing day-to-day tasks, adhering to Standard Operating Procedures (SOPs), and maintaining a high level of customer service. The Assistant Site Manager also plays a key role in ensuring that the car wash facility is clean, well-maintained, and operational at all times. This individual will lead by example, fostering a culture of accountability and excellence within the team.

Duties

• Assist the Site Manager in training staff - customer service, equipment uses, cleaning protocols, safety procedures, and sales techniques.
• Provide additional leadership at the site, helping team members solve problems, answer questions, and address operational challenges during busy periods.
• Ensure that all staff members are following the SOPs at all times, including safety protocols, customer service guidelines, and equipment use procedures.
• Assist the Site Manager in leading the day-to-day operations of the car wash, ensuring smooth workflows and a positive customer experience.
• Ensure the entire facility is clean and well-maintained, including wash tunnels, vacuums, restrooms, and parking lots.
• Perform basic troubleshooting and maintenance tasks to ensure equipment is operational at all times.
• Ensure that every customer is greeted promptly, treated respectfully, and provided with a high-quality service experience throughout their visit.
• Assist in managing the daily staffing levels, ensuring that labor is efficiently allocated to meet customer traffic demands.
• Conduct routine inventory checks and ensure that staff are following proper inventory usage procedures.
• Support safety initiatives and ensure that all team members follow safety protocols at all times.
• Assist the Site Manager in completing and reviewing the weekly Site Checklist, ensuring that the site consistently scores above 80% for operational effectiveness, cleanliness, and safety. Participate in daily check-ins with the Site Manager to discuss performance metrics, operational concerns, and staff development opportunities.

Education and Experience:

• High school diploma or GED equivalent. Degree preferred
• 2 years of people management experience required; 5 years preferred.
• Minimum 1 year customer service experience (or equivalent).
• Proficient computer skills (Word, Excel, PowerPoint).
• Car washing experience preferred but not required/essential.

Skills

• Proven experience in operations management or a similar role, preferably in a customer-focused, fast-paced environment.
• Demonstrated leadership ability and experience managing staff, including hiring and performance management.
• Strong organizational skills with the ability to multitask and prioritize.
• Knowledge of standard inventory practices and cost control measures.
• Basic technical knowledge for equipment maintenance is a plus.

Knowledge, Competencies and Abilities:

• Customer Service: Knowledge of principles and processes for providing excellent customer service.
• Leadership: Ability to lead, motivate, and manage a team effectively.
• Communication: Strong verbal and written communication skills for interacting with staff, customers, and management.
• Problem-Solving: Ability to identify issues, analyze options, and implement effective solutions.
• Decision-Making: Making sound decisions based on analysis, experience, and judgment.
• Teamwork: Ability to work collaboratively with others to achieve common goals.
• Customer Focus: Prioritizing customer satisfaction and addressing customer needs effectively.
• Time Management: Skills in prioritizing tasks and managing time efficiently.

We invite qualified candidates who are passionate about customer service to apply for this pivotal role within our organization.

Job Type: Full-time

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Pinson, AL 35126: Relocate before starting work (Required)

Work Location: In person