Information Technology Specialist

Raines Feldman Littrell LLP is fast growing and dynamic national law firm, with opportunities to work on a variety of transactions for clients in diverse industries. The firm is comprised of a team of highly experienced transactional and litigation attorneys from some of the nation's most elite law firms. We are looking for candidates who can and are looking to assume immediate responsibility and who are willing to work as an integral part of a high performing and collaborative team.

Primary Responsibilities

IT Support & Help Desk

• Respond to and log help desk calls and emails, maintaining detailed and accurate records of support requests.
• Diagnose and troubleshoot systems operations, hardware, software, and operator-related issues; follow through until a resolution is found.
• Perform or recommend remedial actions to correct software, hardware, equipment, or systems problems.
• Provide information and training to users on various applications, equipment, and manuals.
• Install hardware and peripheral components (monitors, keyboards, printers, scanners, projectors, audio-visual devices, etc.).
• Load specified software packages (e.g., operating systems, Microsoft Office Suite) and verify correct system operations.
• Repair computers, printers, and other equipment; replace failed components as needed.
• Create user accounts and assign passwords, ensuring adherence to security protocols.
• Maintain inventory of IT equipment, supplies, and software; dispose of or decommission obsolete equipment according to firm policies.
• Conduct routine support of network systems, email systems, and communication devices.
• Rotate with other IT Department members for on-call duties, providing support during evenings and weekends.
• Provide support for office technology, including audio-visual equipment, mobile devices, and remote access (e.g., notebooks, iPhones, iPads).
• Handle system moves (e.g., computers, monitors, phones) and assist with office relocations.
• Perform end-user training in both group and one-on-one settings.
• Other duties as assigned.

Litigation Support & eDiscovery

• Assist in maintaining and administering eDiscovery platforms and litigation support software, ensuring optimal performance and data security.
• Collaborate with attorneys and paralegals to facilitate the collection, preservation, processing, and review of electronically stored information (ESI) in compliance with legal and regulatory requirements.
• Implement and support litigation support technologies, including document management systems and review platforms (e.g., Relativity, Concordance, Summation).
• Stay current with developments in eDiscovery technology and legal standards, recommending and implementing improvements or new tools as necessary.
• Troubleshoot and resolve technical issues related to eDiscovery processes and tools, minimizing downtime and maintaining productivity for legal teams.
• Ensure proper chain of custody and documentation throughout the ESI lifecycle, adhering to firm policies and industry best practices.
• Assist with trial technology, including trial presentation software and courtroom audiovisual setups, to ensure seamless performance during hearings and trials.

Technical Skills & Abilities

• Education/Experience: Bachelor’s degree in Information and Computer Sciences, Management Information Systems, or related field; or equivalent combination of education and experience (3–4 years in a Help Desk or IT-related role).
• Technical Expertise: Demonstrated ability to provide advanced troubleshooting for software and hardware in a Windows environment.
• Software Proficiency: Strong knowledge of the Microsoft Office Suite; experience with litigation support or eDiscovery platforms is highly valued.
• Communication Skills: Excellent verbal and written communication skills; able to convey complex technical concepts clearly to users at all levels.
• Documentation: Exceptional writing and documentation abilities for tracking and reporting on technical issues and resolutions.
• Urgency & Efficiency: Ability to thrive in a fast-paced environment with a strong sense of urgency and focus on delivering results.
• Confidentiality: Proven track record of handling sensitive data and maintaining confidentiality.
• Litigation Support: Law firm and/or eDiscovery/Litigation Support experience is a plus but not required; willingness and ability to learn and adapt to eDiscovery tools is essential.

Salary Range: $85,000 - $99,000 per year.

The posted salary range reflects the expected compensation for this position in California and is based on various factors, including the role's responsibilities, qualifications, and experience. The final salary may vary depending on the candidate's education, skills, and other job-related factors. This position may also include additional benefits such as health insurance, retirement plans, paid time off, and other perks in accordance with the company’s policies.

Raines Feldman Littrell LLP is committed to providing equal employment opportunities to all individuals and complies with all applicable federal, state, and local laws.