What are the responsibilities and job description for the Head Housekeeper position at RAINMAKER TEAM LLC?
As Head Housekeeper, you will help the General Manager in all aspects of Housekeeping and Laundry - maintaining the highest standards of cleanliness.
You Will:
- Maintain day-to-day staffing requirements, plan and assign work and establisk performance and development goals for employees.
- Provide mentoring, coaching and regular feedback to help manage conflickt and imporve employee performance
- Educate and train all employees in compliance with governmental and safety regulations
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair. Advise team members of areas of improvements.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction.
- Comply with special needs and requests of the guests, VIP's and repeat visitors.
