What are the responsibilities and job description for the Hilton Garden Inn Lexington Georgetown - Operations Manager position at RAINMAKER TEAM LLC?
Job Requirements
Reporting to the General Manager, the Operations Manager will direct and coordinate activities of the hotel to obtain a positive environment where optimum efficiency and economy of operations maximizes its full potential through a balanced focus on people (employees and guests), product and profit.
- Help direct and be the point of contact for all department heads.
- Maintain positive relations with staff through teaching, coaching, and continual communication of all items concerning their areas of expertise, individually and as a department as a whole.
- Foster a positive employee experience through trust building, open communication, and actively encouraging a positive environment.
- Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time, and offer encouragement along the way.
- Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations.
- Ensure a positive guest experience through the quality and safety of the hotel product.
- Encourage creative and critical thinking for problem solving while ensuring the brand is maintained.
Work Experience
- Requires a proven record as a successful leader as an Assistant General Manager, Director of Operations or Director of Rooms.
- At least 3-5 years of hospitality experience is required.
- College degree or any combination of education and experience equivalent to graduation from college or any other combination of education training or experience that provides the required knowledge, skills and abilities is required.
- Brand experience a plus as well as Food/ Beverage background.
