What are the responsibilities and job description for the Customer Service Representative position at Rainscapes Irrigation?
Hours: Full-Time, Monday-Friday 8:00 am-5:00 pm
Pay: $18.00 - $20.00 (depending on on experience)
About Rainscapes
Our company is growing, and we are seeking an extraordinary new Customer Service Representative for our team. At Rainscapes, our team atmosphere and dedication to continued learning will keep you busy in the irrigation and lawn care industry. Do you have a strong work ethic and enjoy working in an office environment? Do you like working with a team and strive to accomplish goals? Are you passionate about providing an outstanding customer experience? If you answered yes to the questions above, then we want to hear from you! Job Description Our Customer Service Representatives interact with our customers on the phone, via chat or email for the majority of the day. You will be responsible for providing information, answering questions, investigating issues, resolving customer complaints, scheduling, rescheduling and canceling appointments, maintaining and updating our databases, upselling products, assisting with various office tasks and any other duties assigned by your supervisor.
Job Duties
- Respond to customer inquiries/call logs via phone, email, and texting in a timely and professional manner
- Assist customers with product inquiries, order status updates, scheduling, and other related issues
- Make “call-aheads” for daily tech routes and run captivated texting daily
- Accurately input and update customer information, order details, and other relevant data into the company's system(s)
- Review and verify customer new sales data for accuracy and completeness to ensure that all information is up-to-date and error-free
- Communicate with other departments, Branch Manager, Field Manager(s) or Technicians to coordinate and resolve customer issues and order discrepancies
- Collaborate with the Customer Service Team to improve and streamline processes and procedures
- Maintain a positive and professional attitude towards customers and colleagues at all times
- Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings (Voice of the Customer) ? Identify and assess customers’ needs to achieve satisfaction
- Engage in cross-selling of products to existing customers
- Manage large amounts of inbound and outbound customer service calls
- Assist with other administrative or branch tasks as needed
- 2-5 years customer service experience required
- Previous scheduling and sales experience preferred
- Strong attention to detail and the ability to multitask in a fast paced environment
- Organized, efficient, well spoken and professional
- Ability to easily pick up and learn multiple software systems
- Must be able to type 50 wpm Required Education
- High School Diploma or Equivalent
- Previous scheduling experience preferred
- Previous sales experience preferred Required Language English
Benefits
- Health Insurance
- Life Insurance
- 10 Days Paid Time Off per Year
- 8 Paid Holidays Off per Year
- 401k with Matching Up To 3%
- Industry Training, Both In-house & Manufacturers/Vendors
- Opportunities for Promotions and Growth
- Community Involvement
We are a drug-free workplace and an Equal Opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Salary : $18 - $20
