What are the responsibilities and job description for the Benefits Coordinator position at Raising Cane's?
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.
Your Role at Raising Cane’s:
The Benefits Coordinator provides day-to day support to the Benefits team, with a deep understanding of processes, administration, and reporting related to all benefit programs (specifically leave of absence). This position will assist crewmembers and key stakeholders with their benefit and leave inquiries through interaction, understanding, review, and administration of the absence plans and processes. The primary focus will be to ensure seamless coordination between the organization, crewmembers, and external providers to facilitate the administration of various types of leaves, including medical leave, family and medical leave act (FMLA), disability leave, and other company-sponsored leave programs.
Your Impact and Responsibilities:
- Manages and oversees all aspects of employee leave programs that are outsourced to third-party administrators (TPAs) or other external vendors
- Monitors and oversees the administration of leave requests handled by external vendors, including reviewing leave applications, ensuring compliance with company policies and regulatory requirements, and resolving any issues or discrepancies that arise
- Provides guidance and support to employees on leave-related matters, including explaining leave policies and procedures, assisting with the leave application process, and addressing questions or concerns throughout the leave period
- Manages the end-to-end process of employee leave requests, including reviewing and approving leave applications, communicating with employees and managers regarding leave status and entitlements, and ensuring accurate documentation is maintained
- Manages the Leave of Absence mailbox and resolving any escalated crewmember inquiries in a timely manner
- Maintains accurate records of employee leave data, including tracking usage, balances, and accruals
- Generates reports and analysis as needed for management and regulatory compliance purposes
- Identifies opportunities to streamline leave administration processes, enhances system efficiency, and improves the overall employee experience
- Collaborates with internal and external stakeholders to implement process improvements and drive operational excellence
- Provides support to broader Benefits team during high volume seasons or team absences
Requirements for Success:
- 1-3 years of Leave of Absence and broader benefits experience preferred
- Proven experience in benefits administration, with a focus on leave management preferred
- Proficiency in HRIS systems and leave management software
- Prior Workday experience is highly preferred
- Thorough understanding of relevant federal and state regulations, including FMLA and other leave-related laws
- Strong interpersonal and communication skills, with the ability to effectively communicate complex leave policies and procedures to employees at all levels
- Able to manage highly confidential information and maintain strict confidentiality
- Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
- Self-driven, flexible, and highly energetic with strong written and verbal communication skills
- Able to work effectively and efficiently both independently and collaboratively
- Microsoft Proficient: Excel, PowerPoint, and Word
- Bachelor’s degree preferred
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