Telecommunications Supervisor

About Us: Welcome aboard the Raleigh-Durham Airport Authority team, where our work environment resembles a well-oiled aviation crew. As operators of the Raleigh-Durham International Airport, we connect central and eastern North Carolina to people and places that matter the most, serving 14.5 million passengers in 2023 and supporting over 85,000 local and regional jobs with a $17 billion annual economic impact. Here, accountability and collaboration are our navigational beacons, guiding us through every task with precision and teamwork. Picture yourself as a vital member of our crew, each role crucial to ensuring smooth operations and safe passage for all. Like a pre-flight checklist, we take workplace safety seriously, conducting thorough pre-hire drug, background, and fingerprint checks to ensure a secure environment for every team member. Whether you're stationed indoors, orchestrating behind the scenes, or outdoors, feeling the rush of the runway, you'll find a supportive atmosphere where your contributions make a real difference. We are committed to delivering excellent airport services, state-of-the-art facilities, and unparalleled customer service, earning a Top Five ranking in passenger satisfaction among large North American Airports in a 2023 J.D. Power survey. At RDU, we believe in investing in our people with a comprehensive benefits package for full-time positions, including professional growth and development opportunities. Join us in this high-flying adventure where accountability, collaboration, and safety are the wings that propel us toward success—watch your career soar with RDU!

About You: You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand’s standards. Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role: Are you ready to take the helm and help guide our team through every emergency situation at one of the busiest airports in the skies? As a Telecommunications Supervisor, you’ll be the trusted co-pilot, reporting directly to the Airport Communications Center Manager. You’ll lead a talented crew, ensuring that all communication lines stay open, clear, and ready to spring into action when it matters most. Your mission will be to oversee personnel and handle everything from initiating emergency responses to keeping vital records flying smoothly. You’ll be a key navigator in ensuring that RDU Airport Communications Center is always in compliance with all the rules, regulations, and policies that keep our operations running like clockwork.

Compensation Range:

Maximum – Based on experience
Minimum - $26.88

What You’ll Do:

• DCI system, 911 dispatch and emergency/non-emergency communications procedures, FAA
  and FCC policies and procedures, and jurisdictions of various emergency service agencies.
• Airport facilities physical layout and practices and procedures of law enforcement, fire,
• Plan, organize, schedule, and direct the work of subordinate personnel including training,
  motivation, coaching, and evaluating work performance.
• Exercise sound judgment and remain calm under stressful conditions
• Monitor, inspect, and quality control the work of the communications center.

What You Need:
Education
Required:
High school diploma or equivalency

Preferred:
College degree focused on management, or public safety administration

Experience
Required:
3 years public safety dispatching experience within an airport or 911 emergency
communications center
Preferred:
Supervisory experience within an airport or public safety agency

Licenses or Certifications
Required:
Valid NC Driver’s License
Must obtain and maintain CPR/AED, all current APCO and NC requirements, NIMS
certifications and any other required standards within 1 year of start date.
Division of Criminal Information (DCI) Certification preferred or able to obtain certification
within 6 months after hire.

Location:
• On-site RDU Airport Campus

RDU Benefits: At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page.

A detailed job description will be provided during the recruitment screening process.

Salary : $17