Housekeeping Supervisor

FULL TIME OPEN AVAILABILITY $17.85 HR

Embassy Suites is located seven miles from Research Triangle Park and four miles from the Raleigh-Durham International Airport.

Minutes from:

Area Universities: Duke University, NC Central University, NC State University, Shaw University, University of NC Chapel-Hill

USA Baseball National Training Center.

At the Embassy Suites Raleigh, is a busy full-service hotel featuring 273 all-suite rooms with a dynamic 29K square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our complimentary made to order breakfast and evening reception, on-site restaurant, indoor pool, and 24-hour fitness center. Join our team and be a part of the exceptional hospitality provided by our Atrium Associates.

At the Embassy Suites Raleigh, we offer not just a job, but a path to personal and professional growth. Come Grow with Us!

Benefits:

• Free Lunch!
• Monthly employee socials to honor all anniversaries, birthdays, employee of the month and manager of the quarter recognition.
• Positive team culture and opportunity for advancement.
• Monthly coffee with the GM – free beverage item from café provided.
• Discounted rates at Atrium properties.
• Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few.

Primary Purpose: 

The primary purpose of the Housekeeping Supervisor to ensure that guests have an excellent experience while supervising housekeeping associates to ensure brand standards of hotel cleanliness, preparing proper work assignments and coordinating room readiness other departments.

Work Performed: 

The Housekeeping Supervisor will be tasked with the following duties, responsibilities, and assignments: 

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner in accordance with established service standards;  

• Conduct appropriate coaching and accountability of housekeeping associates when service, performance, or cleanliness standards are not met; 

• Provide direction, support, timely feedback and recognition of performance in keeping with Atrium’s performance management standards and Core Values; 

• Inspect guest rooms and public spaces to ensure compliance with cleanliness standards and verify room statuses;  

• Forecast necessary levels of staffing and supplies to facilitate effective scheduling and ordering with a focus on profitability and cost control;  

• open and close housekeeping department by assigning and monitoring daily operations;  

• Manage Lost and Found by tracking items, communicating with guests and scheduling items to be returned;  

• Promote sanitation, safety, and security efforts of the hotel; 

• Assist with scheduling Associates according to business levels; 

• Able to conduct daily stand up with the housekeeping team; 

• Use laundering equipment to safely and thoroughly clean and press linen, keeping the work area clean and safe;  

• Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and 

• Any and all other work as required to complete the primary purpose of the position.