SCHEDULER

Description

For more than 45 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.  

We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a Scheduler to join our group in Raleigh.  

Does this sound like a fit? Check out the details! 

 We Offer Our Valued Employees:

• Group Health, Dental, and Vision 
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with matching
• Company provided Short-Term and Long-Term Disability 

• Company provided Life Insurance 

• Competitive Salaries
• Annual Employee Appreciation Events

On an average day, you will: 

• Efficiently answer and direct telephone calls and/or take messages when appropriate.
• Return patient calls when appropriate in a timely manner.
• Enter and/or update patient demographics assuring accuracy and completeness.
• Process and respond to incoming patient requests via the patient portal and website.
• Submit new patient requests to the appropriate physician(s) via EHR.
• Verify insurance eligibility via the Phreesia system at the time of same day appointment scheduling.
• Process appointment cancellations in order to reschedule the patient.
• Process prescription refill requests by sending EMR message to the nurse.
• Attend departmental and practice/team meetings.
• Participate in interdisciplinary customer service training.
• Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
• Scheduler will be required to schedule a minimum of 300 appointments a month
• Additional duties may be assigned as needed.

To qualify for this job you must: 

• Have customer service concepts and techniques.
• Have medical terminology.
• Have experience with office equipment including phone, scanner, computer, fax machine and photocopier.
• Have time management, problem solving, multitasking, and prioritizing skills.
• Understand and know how to follow written and oral instruction.
• Speak clearly and concisely in person and on the phone.
• Maintain confidentiality of sensitive information.
• Report to work at the scheduled time and seldom be absent from work.
• Be depended upon to complete work in a timely, accurate, and thorough manner.
• Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.

We’d also love it if you have: 

• Scheduling experience

Physical requirements and work environment:

• Sitting for approximately 90% percent of the day.
• Visual Acuity.
• Fine Motor Skills.

EEO Statement: 

Raleigh Medical Group is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law. 

Qualifications