What are the responsibilities and job description for the Call Center Customer Service Representative position at Ram Jack Foundation Repair?
About Us:
At Ram Jack Foundation Repair, we pride ourselves on providing top-notch foundation repair solutions. Our dedicated team is committed to customer satisfaction and ensuring that every project is handled with expertise and care. We’re looking for a motivated and detail-oriented Call Center Scheduling Coordinator to join our dynamic team.
Job Description:
As a Call Center Scheduling Coordinator, you will play a crucial role in managing appointments and ensuring smooth communication between our clients and the service team. Your organizational skills and customer service experience will help us maintain our high standards of service.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a friendly and professional manner.
- Schedule and confirm appointments for foundation inspections and repairs.
- Maintain an organized schedule for service technicians, optimizing routes and times.
- Update customer records and appointment details in our CRM system.
- Handle customer complaints and resolve issues with empathy and professionalism.
- Provide follow-up communication to clients regarding their appointments and services.
Qualifications:
- Proven experience with computers and typing.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Team player with a positive attitude.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and friendly work environment.
- The chance to be part of a company that values integrity and customer satisfaction.
How to Apply:
If you’re ready to join our team and make a difference, please submit your resume and a cover letter detailing your relevant experience to jobs@ramjackse.com.
Ram Jack Foundation Repair is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- No nights
Work Location: In person
Salary : $10
