What are the responsibilities and job description for the Customer Service Call Center Representative position at Ramsoft Systems, Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.
Duties
- Handle inbound and outbound calls with a focus on customer support and service.
- Provide accurate information regarding products and services to customers.
- Collaborate with team members to achieve sales targets and improve customer experience.
- Perform data entry tasks accurately while maintaining confidentiality.
- Demonstrate excellent phone etiquette in all interactions with customers.
- Assist in resolving customer complaints or issues promptly and efficiently.
- Maintain detailed records of customer interactions and transactions.
- Utilize multilingual skills to assist a diverse customer base when applicable.
Qualifications
- Strong communication skills, both verbal and written, in English; additional languages are a plus.
- Proven experience in customer service or call center environments is preferred.
- Ability to work collaboratively within a team setting while also being self-motivated.
- Proficiency in data entry with attention to detail.
- Familiarity with outbound calling techniques is advantageous.
- A positive attitude and a commitment to providing outstanding customer support.
- Flexibility to work various shifts as needed.
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $15 - $16
