Customer Relations Coordinator

Job Description

Customer Relations Coordinator

RAM Windows is an exciting and rapidly growing manufacturer and distributor of residential and commercial windows and doors. RAM has been manufacturing high end custom windows since 1978. Today, RAM continues to be a premier provider of high-quality windows for both the residential and commercial markets. In addition, RAM is a preferred distributor for well-known window and doors companies such as Marvin, La Cantina and PlyGem. The Company has the ability to sell windows and doors to a wide array of customers creating endless opportunities for an aggressive, hardworking and motivated individual.

Title: Customer Relations Coordinator

Function: Administrative Support

Office Location: Southwest Houston: 5615 West Fuqua Street, Bldg C101, Houston, TX 77085

Job Type: Non- Exempt

Seniority Level: Associate

Employment Type: Full-time

Industry: Manufacturing

Job Summary

The Customer Relations Coordinator is responsible for providing customer/potential customers with product information and unparalleled customer service; acts as a liaison between customer and sales department by maintaining and establishing effective communication to ensure prompt and accurate responses to customer requests; and provides administrative support to outside sales reps.

General Duties

• Projects a warm, welcoming, and trustworthy image over the phone
• Provide follow-up calls to customers/potential customers
• Maintain constant communications with inside and outside sales reps
• Take detailed customer notes to pass on to inside and outside sales reps
• Serves as a liaison between the inside sales, outside sales and customer service departments
• Exchanges information with other Departments in Houston (accounting, shipping, service, etc.)
• Tracks and prepares reports on daily, weekly, and monthly leads and sales
• Complete service requests
• Review sales order entry forms for accuracy before submitting for processing

• this list is not inclusive of all assigned tasks/duties; other job-related duties/tasks may be assigned

Education & Experience

• High school diploma or equivalent - required.
• Education: Bachelor's degree in business, marketing, or related field (preferred not required)
• Experience: 2-4 years of related sales support, administrative experience, or a combination of education and experience.(preferred)

Skills

• Excellent verbal and written communication
• Persuasion
• Negotiation
• Service orientation

Physical & Other Requirements

• Prolonged periods sitting at a desk and working on a computer, up to 75% of the time
• While performing the duties of this job the employee may be required to walk
• Judgment, decision-making, follow-up, social awareness, reading/writing, organizational, timeliness, stress tolerance, communication (oral and written)

Benefits

• Weekly Pay
• (10) PTO days and (8) paid holidays
• Medical, Dental and Vision insurance
• Company paid Life, AD&D, and Short-Term Disability Insurance
• 401K program (up to 4% match)

EEO StatementRAM Industries, LLC. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or veteran status. A reasonable accommodation will be considered for qualified individuals with a disability if it does not create an undue hardship for the Company, consistent with the ADA as amended.