What are the responsibilities and job description for the Front Desk Agent position at Ramada IAH?
The Ramada Hotel, is looking for an Experienced Hotel Front Desk Agent that is fexible and can work EVENING SHIFTS
REQUIREMENTS:
Bilingual in Spanish Required.
Someone with a great personality, that is outgoing and loves to interact with new people.
Previous recent Hotel Experience REQUIRED 1 year
Shifts: 3pm - 11pm possibly also 11p-7am
If you have a great personality and work extremely well with people of all kinds this job is for you. Call 832-803-4311 for immediate hire.
These are your main duties:
- Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.
- Listens and responds to guests’ inquiries, concerns, and requests for assistance and information about the local area.
- Handles guest check-in and check-out in an accurate and efficient manner.
- Enters/changes reservation information on the hotel computer systems.
- Processes payment from guest and posts charges to guest accounts.
- Balances shift work and cash drawers.
- Operates hotel telephone console and uses good telephone etiquette.
- Sells rooms to guests on the telephone and to “walk-ins”.
- Essential Skills and experience:
- Guest Service orientation
- Interpersonal and communication skills
- Team player
- Ability to work independently
- Ability to handle multiple tasks
- Ability to handle money and make change
- High School education or equivalent
- Computer experience
Job Type: Full-time
Pay: $11.50 - $12.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Rotating weekends
Experience:
- Recent Hotel Front desk: 3 years (Required)
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Humble, TX 77338 (Required)
Work Location: In person
Salary : $12 - $13