What are the responsibilities and job description for the Front Desk Agent position at RAMADA INN by Wyndham?
- Responsibility
- To greet, welcome all guests pleasantly and professionally.
- To check-in guests by accurately using an Opera property management system.
- To answer the telephone and respond to all guests’ inquiries along with making reservations.
- To be timely, accurate and courteous during all interactions with guests.
- To maintain current and correct posting of all charges along with handling cash.
- To be able to handle guest complaints and increase guest satisfaction.
- To be knowledgeable regarding all guestrooms.
- To do each Front Desk procedure accurately, consistently and completely.
- To work closely with housekeeping to ensure smooth arrival and departure of guests along with guest needs.
- To be punctual and have excellent attendance.
- Must be safety conscious.
- To take good care of hotel and guest property.
- To perform cashier audit completely and accurately.
- To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
- Maintain a clean and inviting office area.
- Other duties as assigned.
Qualifications:
- Proficient in the English language (verbal & written), the second language such as Spanish is an asset.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Previous customer related experience.
- Must be computer literate.
- Must possess a professional presentation.
- Problem-solving abilities.
- Highly responsible & reliable.
- Able to self-manage as there are times where work is fast-paced, but during downtime should be proactive.
- Hospitality experience is an asset.
- Must be flexible in terms of working hours.
- Must have the ability to handle cash effectively and accurately.
Visa Requirements: Must be eligible to work in the United States.
Job Type: Full-time/ Part-time
Work Location: - 1511 E Main st,Barstow,CA,93211
Open availability
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Salary : $16
