Front Desk Agent

The Ramada Plaza by Wyndham is looking for a GSA person to join our winning team. The GSA person is part of the Guest Services Team and is responsible for check in and check out of guests. To provide our guests with excellent service at the bell stand from arrival to departure. To be attentive and respond to guests needs and requests in a timely manner.

EDUCATION/EXPERIENCE

• High school graduate/GED
• Must have 1-2 years of customer service experience.

ESSENTIAL SKILLS

• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
• Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
• Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
• Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
• Ability to understand and carry out instructions in verbal, written or diagram form.
• Ability to understand Guests’ service needs.
• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
• Ability to interact with people, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Room arriving guests and assist departing guests professionally and with the utmost courtesy.
• Handle all luggage, baggage, packages, etc. carefully and safely. Adhere to hotel policy for luggage storage and retrieval, up to 50lbs.
• Responsible for being completely familiar with all types of guest rooms and hotel facilities.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Provide shuttle service as needed.
• Patrol hotel parking lot in van or golf cart.
• Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.
• Maintain control of guest and employee laundry pickup and delivery.
• Ensure all equipment is in operating order and all supplies are up to par.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Assist guests with directions and use computer for maps.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Assist other departments with moving boxes and equipment.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow supervisor’s instructions and performs other duties as directed or assigned.

Job Type: Full-time