Description

PURPOSE:  The Inside Sales position is a salaried position based on required job duties.  The position is many times the initial point of contact for customers.  Primary responsibilities are to ensure customer requests are addressed promptly or directed to the responsible party.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

1. Actively listen to our customer inquiries to deliver an overwhelming sense of customer satisfaction.
2. Assist Sales Engineers with required duties when Sales Engineers are away from the office.
3. Often be first point of contact in public relations and customer service.
4. Review and enter purchase orders and material releases.
5. Interact with external customer websites and programs.
6. Communicate customer requests throughout Ramco.
7. Facilitate and disperse customer operational requirements to appropriate Ramco departments.
8. Internal order expediting, proof of deliveries, and shipping documents.
9. Monitor customer internet databases and performing necessary tasks.
10. Complete additional tasks or projects as directed by management.
11. Must be familiar with the requirements of and comply with TS16949.
12. Abide by the guidelines and embrace the principles of the Ramco employee manual.

Qualifications

REQUIRED QUALIFICATIONS listed below are indicative of the knowledge, skills, and abilities required to be successful in this position.

• Experience with Inside Sales or Customer Service required
• Microsoft Office proficiency required.
• Experience in the fastener industry or related industry preferred.
• Experience with the requirements of the automotive and/or heavy truck industries a plus.

Personal Skills and Competencies

• Organization – Must be able to organize information originating from multiple sources.  Process this information across multiple systems.  Develop standard reports.
• Customer Service – manages difficult or emotional requests for information (internal and external customers); responds appropriately to requests for service and assistance.
• Problem solving – Identifies and resolves problems in a timely and efficient manner; gathers and analyzes information skillfully.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.
• MRP – Understands basic Material Requirements Planning.
• Oral Communication – Speaks clearly, confidently and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication – Writes clearly, accurately and informatively; presents numerical data accurately and effectively; is able to read and interpret written technical information.
• Teamwork – Contributes to building a positive team spirit; shares knowledge and experience.
• Diversity – Shows respect and sensitivity for cultural differences; promotes a tolerant, respectful and harassment-free environment.
• Ethics – Maintains confidentiality; works ethically and with integrity; upholds personal and organizational values.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; continuously strives to increase knowledge and skills.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; is not satisfied with anything less than 100% conformance with all requirements.
• Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly while maintaining quality of work.
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions and security issues.
• Adaptability – Able to deal with frequent change, delays, or unexpected events.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with alternate plan; shows a willingness to perform any task required to meet the company’s goals and objectives, and its commitments to its customers.

PHYSICAL DEMANDS

Lifting, up to 10 pounds may be required. This requirement may be modified in certain cases to accommodate individuals with all other qualifications, but with physical limitations.

WORKING CONDITIONS

           General office, laboratory, shop and warehouse environment with varying climates.

           Some exposure to oils, greases, cleaning fluids and dust/dirt.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Ramco Specialties, Inc.  Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

Salary : $55,000 - $65,000