What are the responsibilities and job description for the Inside Sales position at Alacriant, Inc.?
Alacriant is a leading fabrication company that takes pride in delivering high-quality fabricated solutions to our customers and are looking for a driven Inside Sales Coordinator to join our team.
Job Summary:
The Inside Sales Coordinator serves as a critical link between our customers and internal teams, ensuring a seamless sales process from inquiry to order fulfillment. This role proactively manages relationships, oversees house accounts all while monitoring order status and collaborating with internal teams. The ideal candidate is comfortable balancing sales, customer support, and highly detailed administrative tasks.
Key Responsibilities:
- Manage house accounts, ensuring consistent communication, order accuracy, and customer satisfaction.
- Develop meaningful relationships with customers to encourage trust and loyalty.
- Collaborate with production, engineering, quality, purchasing and logistics teams to ensure accurate and timely order fulfillment.
- Set and meet sales goals and objectives as defined by leadership.
- Provide accurate quotes, process orders, and ensure seamless communication between customers and internal teams.
- Maintain customer records, order details, and sales activities in internal systems.
- Support business development efforts by identifying opportunities for expanding existing customer relationships.
- Improve sales and process knowledge to better support customer needs and increase success rates.
Qualifications & Skills:
- Strong communication and relationship-building skills.
- Ability to understand technical products, fabrication processes and explain them to customers effectively.
- Experience maintaining customer relationships.
- Proficiency in ERP software and Microsoft Office (Excel, Outlook, Word).
- Detail-oriented with strong organizational and multitasking abilities.
- Problem-solving mindset with a customer-first approach.
- Ability to work collaboratively with multiple departments.
- Preferred: Experience in manufacturing, industrial sales, fabrication, project management and ability to read blueprints.
Benefits
- Immediate Benefits on Hire:
- Medical, Dental, and Vision coverage
- Short-Term Disability (STD)
- Life Insurance and Voluntary Life Insurance
- Additional Benefits after qualifying period:
- Paid Holidays and Paid Time-Off
- 401K with company match
If you are a dedicated professional with a passion for customer service and operational excellence, we encourage you to apply. Join us and contribute to a team that values quality service and continuous improvement!
