Inside Sales Representative

Hourly

Monday - Friday

* No Cold Calling*

Duties & Responsibilities:  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Handle current buying accounts and new account calls that are not budgeted, targeted, or key accounts.
• Technical interface with the customers.  Aid in product assistance with customer and potential customer applications.  Provide notification to customers of specification changes to existing products.
• Enter requests into Request Manager (Regulatory, PDR, surveys, etc.).
• Provide Safety Date Sheets to customers when requested.
• Manage completion of testing on material (this includes new development).
• Obtain quote approval from Sales Manager and prepare formal quotes for customer.
• Travel to tradeshows once or twice per year.
• Modify and/or create forms for use by sales such as quote forms, sample request forms, and other standard company forms.
• Attend weekly meetings with manufacturing and communicate meeting notes with Sales Force.
• Establish yearly budget and forecasts.  Prepare monthly sales reports.
• Respond to all customer requests in a prompt and courteous manner.
• Enter technical requests into “Request Manager” for respective sales group.
• Technical interface between respective sales group and technical group.
• Develop the skills necessary to progress to an outside sales role.
• Perform other duties as assigned by manager.

Education & Experience: 

• Bachelor degree in Chemistry, Chemical Engineering, or Business related field required.
• Will also consider High School Diploma/GED with 4-6 years’ experience in a customer service or inside sales related role.
• Minimum of 2-4 years’ experience in a customer relations/problem-solving environment (i.e. customer service, inside sales, retail, etc.) and strong computer experience required.

Knowledge, Skills & Abilities:

• Excellent verbal, written, and interpersonal skills.
• Work effectively as a leader within a team environment.
• Ability to work independently and be self-motivated.
• Ability to properly manage resources.
• Ability to take direction and carry out instructions from the manager in an orderly and efficient manner.
• Strong problem solving and troubleshooting skills.
• Capable of a proactive approach in order to identify or eliminate potential problem areas.
• Ability to adapt to changing priorities

Work Environment: 

• This position operates primarily in a professional office environment.
• The role routinely uses standard office equipment.

Physical Demands:  

• Prolonged periods of sitting at a desk and working on a computer.

Shin-Etsu Silicones of America offers traditional benefits such as:  Medical (choice of 3 different plan options), dental, vision, life insurance, short- and long-term disability insurance, 401(k) with company match, 10-paid holidays, vacation and personal time off, competitive pay.

Additional benefits include:  Job stability and security, a safe and clean work environment, a great reputation in the industry as a leading silicone manufacturer, and an exceptional culture.