Shift Leader Customer Relations Specialist (Restaurant/Retail 12-9pm)

Job Description Job Description Job DescriptionYour Role : The Customer Relations Representative is responsible for receiving and responding to customer communications involving general inquiries and customer recovery needs in a caring, genuine, and authentic way. This role is responsible for ensuring a positive customer experience outside of the restaurant, including reception phone calls.Your Impact and Responsibilities : Receives the high volume of incoming customer communications and responds in a timely manner and ensures satisfactory resolution and completion of each communication per standards, policies, and proceduresLogs contacts accurately, routes to the appropriate channel, follows up and ensures full resolutionSupports the collection of data, and creation of reports, materials, and presentations to support departmental needsQualificationsRequirements for Success : Able to work a full-time varied schedule, including days, nights and weekendsPosition will work remotely majority of the scheduling and must be available to work onsite in Plano, TX as requiredTraining is located in Plano, TXSchedule is 12pm-9pmBilingual preferredCurrent and past experience as a shift leader of a teamMain point of contact for escalationsExperience in a high-volume customer service capacity (QSR / fast casual restaurant or retail preferred)2 years of customer relations or contact center experience with proven success record, or 2 years as an hourly restaurant managerAble to consistently engage with customers in a professional and empathetic manner and communicate calmly and confidently with customers and internal partnersDetail-oriented, organized, and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and energetic with advanced skills in listening, written, and verbal communicationAble to comprehend and record communication details completely and accuratelyAble to work effectively and efficiently both independently and collaborativelyCompany Description GREAT Opportunities Our Team Members are motivated self-starters who excel in a fast-paced environment and become a valued member of our team.GREAT People Our staff has a passion to be the best, sharing a strong work ethic and dedication to providing world-class support to the teams in the field who serve our patients every day!GREAT Support We recognize that our success, and that of our patients, relies on the quality of our Team Members. Once we have identified and hired a new Team Member, we work diligently to keep their skills and talent engaged by providing the systems, tools and training necessary. Company Description GREAT Opportunities Our Team Members are motivated self-starters who excel in a fast-paced environment and become a valued member of our team.GREAT People Our staff has a passion to be the best, sharing a strong work ethic and dedication to providing world-class support to the teams in the field who serve our patients every day!GREAT Support We recognize that our success, and that of our patients, relies on the quality of our Team Members. Once we have identified and hired a new Team Member, we work diligently to keep their skills and talent engaged by providing the systems, tools and training necessary.