What are the responsibilities and job description for the Program Specialist - Provider Management position at Shift Digital?
Program Specialist – Provider Management
The Shift Digital team is looking for a Program Specialist to support our Toyota account. As part of the Account team, you will support a certified provider marketplace focusing on provider management to ensure performance excellence and compliance. This role will work directly with clients, partners, and internal teams to analyze performance, cultivate provider relationships, and identify opportunities to enhance program efficiency and effectiveness.
Key Responsibilities:
- Provider Management: Build and maintain strong relationships with certified providers to ensure program deliverables are met and performance aligns with expectations.
- Performance Monitoring & Analysis: Utilize Excel, PowerBI, and other analytical tools to assess provider performance and generate reports for internal and external stakeholders.
- Client & Partner Communication: Support and participate in client meetings, prepare presentations, and communicate key insights and opportunities.
- Project Coordination: Assist in planning, monitoring, and tracking project timelines to ensure client expectations and deadlines are met.
- Quality Assurance & Compliance: Facilitate QA processes for the certified provider marketplace and support ongoing compliance efforts to maintain program integrity.
- Innovation & Process Improvement: Work collaboratively with internal teams to identify new opportunities, products, and data solutions that enhance the value of the program.
- Issue Resolution: Assist in identifying and resolving provider-related challenges to ensure smooth program operations.
- Reporting & Insights: Provide analysis on provider performance and adherence to program requirements using industry-leading analytics tools.
- Program Communication Support: Assist in creating communication materials to build awareness and confidence in the program, including marketing, training, and reporting documentation.
- Potential Travel: May be required for program initiatives, client meetings, and regional events.
Required Experience & Skills:
- Bachelor’s degree required.
- Strong project management and/or account management skills.
- Client support and presentation experience.
- Proficiency in Microsoft Office Suite, particularly advanced Excel (pivot tables, graphs, and complex spreadsheets).
- Strong analytical skills with the ability to interpret data and generate insights.
- Detail-oriented and self-motivated, capable of managing tasks independently.
- Must be proactive, possess excellent communication skills, and be able to manage multiple priorities effectively in a client-facing and account management environment.
- Automotive industry experience is a plus.
- Experience in provider performance analysis and marketplace operations is a plus.
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