What are the responsibilities and job description for the IT Desktop Support Technician position at Ramsoft Systems, Inc.?
Title: IT Desktop Support Technician
Location: 26 Century Boulevard Nashville TN 37214
Duration: 12 Months
Job Summary:
· We are seeking a skilled Desktop Support Technician to configure, install, and maintain desktop software and hardware while providing technical support to end users. The ideal candidate will have a strong troubleshooting mindset and the ability to resolve software and hardware issues efficiently.
Key Responsibilities:
· Monitor and update the dispatch/ticketing system, resolving assigned tickets in a timely manner.
· Configure, install, monitor, and maintain workstation software and hardware.
· Provide technical support and guidance to end users, ensuring minimal downtime.
· Ensure proper backup of user data and compliance with security and licensing requirements.
· Test, troubleshoot, maintain, and document application packages.
· Maintain detailed documentation of configurations and issue resolutions.
· Assist other departments with IT-related issues as needed.
· Perform administrative tasks such as reporting, ordering replacement parts, and tracking inventory.
· Stay updated on emerging workstation support technologies and best practices.
Requirements:
· Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
· Experience: 1-3 years of experience in IT support, desktop support, or a similar role.
Technical Skills:
· Proficiency with Windows/macOS operating systems.
· Experience with Active Directory, Office 365, and remote troubleshooting tools.
· Familiarity with IT security best practices and endpoint management.
Preferred Qualifications:
· CompTIA A , ITIL, or other relevant certifications.
· Experience with asset management and ticketing systems like ServiceNow or Jira
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $24 - $25
