What are the responsibilities and job description for the Gate Welcome Ambassador/Greeter position at Rancho Valencia Resort & Spa?
Description
SUMMARY
Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests enter the resort and promote Rancho Valencia notoriety. Luxury Resort and/or Full-service Hotel experience required.
ESSENTIAL FUNCTIONS
- Welcome and acknowledge all resort guests, villa owners, residents, vendors and employees in a friendly, professional manner and provide quick, responsive customer service.
- Provide basic information regarding the resort and directs guests to the appropriate place/department for further assistance.
- Communicate with other departments as needed to enhance the guest check-in process and arrival experience.
- Keep on-going log of resort vendors and visitors entering the resort and issuing passes when necessary.
- Answers phone within 3 rings in a courteous and professional manner.
- Always use proper telephone verbiage remembering to smile when speaking by phone.
- Uses guest’s name with proper title at least twice during conversation
- To provide security to the resort
- Ability to maintain discretion and confidentiality of all guests and residents personal information
- To report any problems to the manager on duty in a timely manner
- Always set up workstation with necessary supplies, car stickers, property maps, directions and maintain cleanliness throughout shift.
- Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
- Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
- Perform other duties as directed, developed or assigned.
Requirements
QUALIFICATIONS
Required
- Ability to smile, welcome, and converse with guests, visitors and co-workers in a professional and welcoming demeanor at all times.
- Ability to communicate in English with vendors, guests and staff, to their understanding.
- Basic computer knowledge.
Desirable
- Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays.
- Luxury Hospitality experience.
- Outgoing and engaging personality.
SKILLS
Required
- Strong customer service skills
- Good communication skills in order to handle special requests and challenging situations.
- Must have good knowledge of proper telephone manners and etiquette.
- Ability to work without direct supervision.
PHYSICAL DEMANDS
- Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time
- Ability to work in various environments including adverse weather conditions such as cold, rain or heat
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Occasional need to stand for long periods of time.
- Lifting/carrying up to 15 lbs. frequently and 25 lbs. occasionally.
- Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
- Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
(#ZR)
Salary : $21
