What are the responsibilities and job description for the Dynamics 365 (D365) CE Field Service Manager position at Rand Group Solutions, LLC?
Overview
Great Pay! Challenging Work! Continuous Learning! Opportunity to Advance!
Join our management team and help lead our Dynamics 365 CE practice. You will use your business process and application skills to deliver innovative solutions that solve challenging client problems. If you are looking for an opportunity to learn, an opportunity to advance, an opportunity to be a part of something special then Rand Group is the place for you!
Benefits:
- Objective and comprehensive bonus programs reward your contributions:
- Production Bonus
- Recruiting Referral Bonus
- New Business Referral Bonus
- Copmany paid major medical health benefits
- Company paid dental insurance, life insurance, long term disability, short term disability
- 401k Plan
Work Life Balance:
- Travel no more than 35%
- Hybrid and Remote Work Structure
- 4 weeks PTO
- Annual Charity match to a non-profit of your choice
Career Advancement:
- Performance evaluations twice a year
- 80 hours annual training
- Personal Development Plan
Responsibilities
- Participate and help lead all phases of implementation
- Prepare business requirements and create system design
- Oversee software configuration, testing, training and deployment
- Perform project management
- Ensure quality assurance measures
- Proactively manage client relationships and become a trusted advisor
- Supervise and mentor staff
- Serve as an escalation resource
Qualifications
- 8 years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM
- Bachelor’s degree in Business, Accounting, Management Information Systems, Supply Chain Management or related field
- Experience with Dynamics 365 CE Field Service/Microsoft CRM and scheduling, dispatching, mobile inventory management, ticketing, predictive maintenance, and technician management processes
- Understanding of methods and tools used to customize and extend CRM business solutions
- Demonstrated problem solving, attention to detail and critical thinking skills
- Possess strong decision making and time management skills
- Ability to work in and help lead small teams
Why Rand Group?
Join a team committed to delivering solutions that works specifically to the needs of each client. Our core values of integrity and respect are our guideposts to how we work. Since 2003, Rand Group has experienced consistent growth year over year. Take control of your career and work amongst driven, talented professionals in the industry. With performance evaluations twice a year, we offer opportunities for career advancement for our employees to chart their own career path.
