What are the responsibilities and job description for the Systems Administrator position at Randa Corp?
At RAA, we trust and believe in our associates to fashion their future.
Randa Apparel & Accessories is one of the world’s leading fashion clothing and accessories companies, operating across 11 countries with a portfolio of 30 iconic brands, including Levi’s, Tommy Hilfiger, Calvin Klein, Totes, Isotoner, and Columbia Sportswear. With over 100 years of industry leadership, RAA continues to produce exceptional products and services, delighting customers and empowering partners worldwide. From the #1 dress pant brand in North America to the #1 belt and wallet, RAA sets the standard for excellence and innovation
We empower our associates, create growth opportunities at every level, and strive to make RAA the best place to build a career.
Want to work at a diverse, equitable, & inclusive workspace where associates are encouraged to bring their true, authentic selves?
Apply today and fashion your future with RAA.
Salary: $65,000
Position Summary:
The IT Systems Administrator provides advanced technical assistance to end-users for issues related to desktop hardware, software, and networking in both the Cincinnati Office and Warehouse. This role focuses on diagnosing, troubleshooting, and resolving complex technical issues while ensuring that users' devices and the warehouse Internet of Things are fully operational. The Systems Administrator also assists with system setup, software installations, system upgrades, and provides ongoing support for various desktop and mobile devices within the organization.
Essential Job Functions:
- Advanced Troubleshooting: Diagnose and resolve hardware, software, and networking issues for end-users. This includes issues with desktops, laptops, printers, mobile devices, hand scanners, RFID, and other peripherals.
- System Configuration and Setup: Perform installations, configurations, and upgrades of operating systems (Windows, macOS), applications, and software updates on desktops and laptops.
- User Support: Provide technical support through multiple channels (email, MS Teams, in-person) for users encountering desktop-related issues. Deliver clear and effective solutions to ensure minimal downtime.
- Network Connectivity: Troubleshoot network issues, including Wi-Fi, VPN, local network connectivity, and printers. Ensure users' desktops and mobile devices have proper access to corporate networks.
- Software Installation and Licensing: Install, configure, and update software applications (including company-specific and off-the-shelf software). Ensure software licensing is compliant and properly maintained.
- Hardware Maintenance: Repair or replace faulty hardware components that are under warranty. (e.g., hard drives, memory, displays, and ensure all hardware is functioning correctly.
- Account and Access Management: Assist in creating and managing user accounts and permissions, including Active Directory management, password resets, and access to various internal systems.
- Security Compliance: Ensure that desktop devices are secure by enforcing password policies, deploying security patches, and using endpoint security tools (antivirus, encryption).
- Documentation and Knowledge Sharing: Create and update knowledge base articles and user guides, and troubleshoot documentation to help streamline support and prevent recurring issues.
- Asset Management: Track hardware and software assets, maintain inventories, and assist with device setups, replacements, and retirements. Ensure accurate documentation of hardware and software deployments.
- Training & User Education: Provide end-users with basic training on how to use applications, software, and security best practices to minimize common issues.
- Collaboration with IT Teams: Work closely with other IT teams (network, systems, security) to ensure desktop configurations meet organizational standards and are aligned with IT policies.
- Incident & Ticket Management: Log, track, and manage support requests via a help desk ticketing system. Escalate unresolved issues to higher-level technicians or other IT specialists as needed.
Minimum Qualifications:
- Education: Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- Experience: Minimum of 2-4 years of experience in desktop support, IT support, or a related technical role
- Technical Skills:
- Strong knowledge of operating systems (Windows, macOS) and desktop environments
- Hands-on experience with hardware troubleshooting and maintenance (desktops, laptops, printers, etc.)
- Proficiency with software installation, configuration, administration, and troubleshooting (Microsoft Office 365, Azure, Group Policy, browsers, etc.)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and network troubleshooting
- Knowledge of Active Directory for user and group management
- Certifications: CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certifications are a plus
- Problem-Solving Skills: CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certifications are a plus
- Customer Service: Excellent communication skills, with the ability to provide exceptional user support to both technical and non-technical staff
- Organizational Skills: Strong organizational and multitasking abilities, with attention to detail and the ability to prioritize tasks in a fast-paced environment
- Security Awareness: Knowledge of basic IT security practices, including endpoint protection and safe browsing practices
- Ability to work in a fast-paced environment with minimal supervision
Preferred Qualifications:
- Experience in an IT warehouse, technical support, or related field
- Experience with mobile device management (MDM) systems
- Familiarity with software deployment tools (InTune, JAMF, etc.)
- Experience with ticketing systems like ServiceNow
Additional Qualifications:
- Ability to work independently and as part of a team
- Ability to provide clear and concise technical instructions to end-users
- Flexibility to adapt to evolving technologies and processes
- A proactive approach to identifying potential issues before they become widespread.
Working Conditions:
- Office-based 5 days a week, with occasional travel to other company locations as needed
- May require occasional after-hours or weekend work to resolve urgent issues or conduct system maintenance/projects
- Ability to lift and move computer equipment (up to 50 lbs) may be required
What we Offer:
- Competitive base salary.
- Three weeks of paid time off within the first year of employment.
- Company provided life insurance, short-term disability, long-term disability, and paid parental leave.
- Health, vision, and dental insurance options with low employee contributions.
- Commuter benefit plan.
- Optional supplemental life insurance, pet insurance, and accident & critical illness insurance offered at a group discount rate.
- 401(k).
- Unlimited access to our award-winning online fitness, and wellness program.
- A great place to work, fast-paced, with terrific career growth
“The statements in this job description are intended to describe the general nature and level of work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Randa management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.”
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Salary : $65,000
