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Inside Sales Coordinator

Randazzo Heating Cooling and Electrical
Macomb, MI Remote Full Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 6/3/2025

Job Description :

Essential Functions :

  • Prepare and handle the daily sales dispatch board in conjunction with the Sales Manager
  • Works to keep the schedule prepared 3-5 days in advance (or more)
  • Assigns all unassigned calls generated through online bookings
  • Scrubbs open calls for cues to maximize sales potential
  • Communicates all scheduling concerns (capacity, optimized routes, customer service, etc.) with sales manager and customer as applicable to effective resolution
  • Adjust quotes with any applicable standard discounts and pricing adjustments allowable to win jobs
  • Making outbound sales calls to assist in closing jobs posts sales appointments
  • Making outbound calls to seek clarification on pre-sales appointment needs for customer to help create a smooth dispatch board
  • Other duties as assigned

Education, Experience, Knowledge & Skills Required :

  • High School Diploma or equivalent education required
  • Excellent verbal phone skills, and written communication skills
  • 1-2 years of previous Service Titan scheduling experience referred, but not required
  • Microsoft Office Skills (Teams, Word, Excel, PowerPoint)
  • Ability to multi-task and manage multiple priorities
  • Strong math skills
  • Education, Experience, Knowledge & Skills Required (cont.) :

  • Works with a sense of urgency and attention to detail while maintaining a high level of confidentiality
  • Strong organizational skills
  • Team player, focused on internal team, company and customer
  • Ability to work overtime, weekends and rotating scheduled to complete work assignments as required.
  • Seeking a highly motivated inside sales coordinator with strong verbal and written communication skills. This individual needs to be able to make quick decisions that will drive sales revenues while maintaining a high level of confidentiality. Must be able to communicate on multiple platforms simultaneously, i.e., phone, email, teams. while maintaining focus with tasks at hand.
  • Physical Requirements & Work Environment :

  • The physical demands described here are representative of these that must be met by an associate to successfully perform the essential functions of this job.
  • To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge and skills required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

    Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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