What are the responsibilities and job description for the IT Support Specialist position at Randstad Digital Americas?
Job Summary
We are seeking an experienced IT Support Specialist with a strong background in Life Sciences technology environments to join a fast-paced onsite role in Boston, MA. In this role, you'll provide deskside support for a wide range of hardware and software systems, particularly within a regulated, compliance-driven industry.
location: Boston, Massachusetts
job type: Contract
salary: $25 - 28 per hour
work hours: 8am to 5pm
education: Bachelors
Responsibilities
Must-Have Skills:
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We are seeking an experienced IT Support Specialist with a strong background in Life Sciences technology environments to join a fast-paced onsite role in Boston, MA. In this role, you'll provide deskside support for a wide range of hardware and software systems, particularly within a regulated, compliance-driven industry.
location: Boston, Massachusetts
job type: Contract
salary: $25 - 28 per hour
work hours: 8am to 5pm
education: Bachelors
Responsibilities
- Diagnose and resolve hardware/software issues (Break/Fix support)
- Maintain, update, and troubleshoot desktops, laptops, mobile devices
- Perform installations, upgrades, and relocations (IMAC duties)
- Handle asset tracking and inventory across IT equipment
- Manage mobile devices using Jamf and Intune
- Provide in-depth support for Apple (iOS/macOS) and Windows 11 environments
- Support business applications used in the Life Sciences space (e.g., Viva Vault, OBIE, LabWare)
- Ensure compliance with GxP and HIPAA standards
- Deliver top-tier customer service and maintain clear documentation of activities
Must-Have Skills:
- Experience with Life Sciences industry tools and compliance
- Proficiency with Windows 11, Bitlocker, Intune AutoPilot
- Jamf expertise for Apple mobile device management
- Hands-on Apple (macOS/iOS) and Windows device support
- Strong understanding of compliance (GxP, HIPAA)
- Knowledge of data privacy and secure communications
- Remote and onsite support experience
- Rapid ticket response and troubleshooting ability
- Life Sciences IT support
- Viva Vault, LabWare, OBIE support
- Windows 11 Bitlocker Intune
- Intune Autopilot deployment
- Jamf MDM
- Apple support (iOS, macOS)
- GxP, HIPAA compliance support
- Boston IT desktop support
- In-office deskside IT support
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary : $25 - $28
