What are the responsibilities and job description for the Project Manager position at Randstad Digital Americas?
Job Summary
About the Role: We are seeking an experienced Project Manager to lead a 3-year contact center technology transformation initiative. The ideal candidate will have a strong background in implementing modern contact center solutions, particularly transitioning from legacy systems to advanced omnichannel platforms.
Current Environment
job type: Permanent
salary: $100,000 - 140,000 per year
work hours: 9am to 5pm
education: Bachelors
Responsibilities
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
About the Role: We are seeking an experienced Project Manager to lead a 3-year contact center technology transformation initiative. The ideal candidate will have a strong background in implementing modern contact center solutions, particularly transitioning from legacy systems to advanced omnichannel platforms.
Current Environment
- Existing Avaya phone system
- Team of 5 supervisors managing provider calls
- Transitioning to Genesys platform
- Looking to enhance customer service capabilities
job type: Permanent
salary: $100,000 - 140,000 per year
work hours: 9am to 5pm
education: Bachelors
Responsibilities
- Lead the implementation of new contact center technology solutions
- Transform current voice-only system to include additional channels (chat, self-service options)
- Develop and implement IVR and first-line defense solutions
- Manage project timeline, budget, and resources
- Coordinate with stakeholders across multiple departments
- Lead change management initiatives
- Ensure successful user adoption and training
- Proven experience implementing contact center or call center technology solutions
- Track record of successful large-scale technology transformation projects
- Experience with IVR system implementation and optimization
- Strong stakeholder management skills
- Experience with Avaya, Genesys, or similar contact center platforms
- Excellent project management and communication skills
- Genesys
- implemented call center or contact center technology
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $100,000 - $140,000
