Tech Support Specialist

Job Summary

Are you passionate about technology and solving complex problems? Join our team as a Technical Support Specialist, where you'll provide expert assistance for our cutting-edge dental equipment!

• Troubleshoot and resolve escalated technical issues
• Assist customers remotely and ensure seamless support
  
  

Work Environment & Travel

• Location: Primary office setting at company headquarters in Charlotte, NC
• Travel: Occasional travel (up to 20%) for on-site technical support.
  
  

location: Charlotte, North Carolina

job type: Permanent

salary: $48,000 - 52,000 per year

work hours: 8am to 4pm

education: Bachelors

Responsibilities

• Answers escalated technical support phone calls for assigned equipment group
• Routes calls to appropriate parties if necessary
• Provides advanced troubleshooting
• Provides remote desktop support via remote desktop software
• Logs all calls in CRM software
• Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules
• Travels and provides field support for complicated cases when remote support is impossible
• Maintains current knowledge of all products and all other matters that affect the dental industry
• Shares knowledge and works with other Technical Support Team Members
• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all
  
  

Company policies and procedures

• Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Performs other duties as assigned
  
  

Qualifications

• Associate's or Bachelor's degree in Information Technology, Engineering, or a related technical discipline (or equivalent work experience).
• At least three years of experience in technical support, IT troubleshooting, or a similar role.
• Experience with electromechanical systems, particularly in medical or dental industries, is a plus.
  
  

Skills

• Troubleshooting capabilities in hardware, software, and network-related issues.
• Familiarity with remote desktop tools and networking fundamentals (TCP/IP, LAN/WAN).
• Proficiency in Microsoft Office applications.
• Ability to type at least 20 words per minute.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Prior experience in the dental technology sector is preferred but not required.
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.