Workstation Support I

Job Summary

Candidates should have iOS experience in addition to PC experience.

Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users. Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Requires excellent working knowledge of personal computers and peripherals.

location: Huntersville, North Carolina

job type: Contract

salary: $20 - 25 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

Provide technical troubleshooting and issue resolution (primarily end user hardware, software and infrastructure), asset management, and IT customer liaison for the Client's employees and contractors. Responsible for overall internal customer satisfaction, reliable problem resolution, and adherence to service level agreements. In addition to technical skills, building strong relationships with internal customer base, effectively collaborating with peers and other IT groups, and ensuring the safety of self and others will be key success factors.

Supports project deployment plans associated with application and equipment roll-outs and upgrades. Provides technical knowledge and customer education to ensure efficient development, implementation, and support of systems. Provides feedback to IT project teams in an effort to continuously improve solutions offered to internal end users.

Qualifications

• Excellent communication skills
• Technical troubleshooting for Hardware and Software
• iOS/MAC and PC support
  
  

Skills

• Excellent communicator, both verbal and written
• Accountable/Reliable
• Diligent and detail oriented for follow-up
• Team Player
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.