Content Writer 1

job summary:

Typical Day in the Role

• Purpose of the Team: The purpose of this team is to support players when they encounter issues with the game and related products. The main focus of the Player Care Content Team is to reduce player need to contact support by providing best-in-class self-service resources and ensure accurate and timely support resources when players do need to file a ticket. This resource will develop content for Client, email templates that address player issues and knowledge base resources used by support agents and also assist in improving training resources for Player Care Helpers.
• Key projects: Developing new content and improving existing content used to support Client players. Differ day to day.
• Typical task breakdown and operating rhythm: The role will consist of 15% Meetings & 85% Heads down. Will partner with a team member and will be writing for the most part.
• Collaborate effectively with internal teams located around the world to document clear information on tools, APIs, processes, and agent workflows.
• Create player-facing support content and agent-facing documentation and training materials for new launches and updates.
• Review and edit content provided by partners, players, and the community.
• Collaborate with program managers and player support to keep up with the latest game developments and to author content that will attract and support players.
• Use data to inform content and training strategy and improvements.
• Align with business goals and team priorities.

location: Redmond, Washington

job type: Contract

salary: $23.61 - 33.61 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Responsibilities Research, plan, design, write, and continuously update game-related content and training materials
• Create a wide range of high-quality documentation using clear and concise language.

qualifications:

Candidate Requirements

• Years of Experience Required: 1-2 overall years of experience in the field.
• Degrees or certifications required: BA/BS degree or equivalent experience is required to be eligible for this role.
• Disqualifiers: Candidates with no gaming experience (had some talented writers but was hard to get up to speed) will not be eligible for the role.
• Best vs. Average: The ideal resume would contain gaming and support experience. Also experience with DITA content types and Zendesk publishing and contact management tools preferred.
• Performance Indicators: Performance will be assessed based on meeting deadlines, quality of work, ability to work without too much direction, no time to micromanage.

skills: Top 3 Hard Skills Required Years of Experience

• Minimum 1-2 years experience with Zendesk experience.
• Minimum 1-2 years experience with Office 365.
• Minimum 1-2 years experience with SharePoint.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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