What are the responsibilities and job description for the Help Desk Technician position at Randstad Digital?
ESSENTIAL FUNCTIONS :
- Position handles Customer Service Engineers calls for emergency order placement escalations and inquires
- CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries
- Processing order over the phone for the Technician
- Handling orders that have been escalated working to find a resolution and researching inquires
- Entering orders into supply net and EMP
- Answer the Customers call in a friendly and professional manner
- Establish and maintain good customer relations with both internal and external customers
- Diffuse difficult customer situations
- Focus on providing solutions
- Ensure Quality by following Xerox call / system processes
- Input information into a computerized data base
SKILLS :
EXPERIENCE : 1 year taking calls in a call center environment
