SAP Systems Troubleshooting Analyst

job summary:

Position Overview:

The Business Systems Analyst supports under Management Systems, NAOU's Supply Chain Transformation Organization. As a System Troubleshooting specialist, the resource is responsible for diagnosing and resolving technical issues within our systems and ensuring seamless operations.

Related Work Experience:

• Proven experience as a Systems Troubleshooting Analyst or similar role.

• 1 year relevant business experience in Supply Chain Operations

• 2 years relevant SAP functionality experience and process knowledge in the following modules: MM, IM, SD (required)

• 2 years relevant SAP S4, SAP Ariba technical and/or functional knowledge (preferred)

Key activities include:

• Support on project deployment of information systems to new 3P partners (SAP ECC P08, SAP S4, SAP Ariba and EDI), identify and analyze system identified errors, issue triage and determining root cause of the problem.

• Provide suggestion to implement troubleshooting strategies and collaborate with cross-functional teams to identify system vulnerabilities.

• Monitor system performance and conduct regular sample testing to proactively identify potential issues yet to occur.

Functional Skills:

• strong analytical and problem-solving skills; ability to think critically and creatively to troubleshoot complex issues

• Excellent communication skills and ability to communicate technically to non-technically users/stakeholders

• Ability to collaborate with cross-functional teams to deliver results.

• Ability to lead the identification, development and implementation of process and system improvements in functional area of responsibility.

location: ATLANTA, Georgia

job type: Contract

salary: $25 - 35 per hour

work hours: 8am to 4pm

education: Associates



responsibilities:

Key Responsibilities:

• Capacity: Collaborate with various NAOU, IT and Supply Chain groups (e.g. Contract Manufacturing, Innovation & Commercialization, Regional Operations, etc.) to support product capacity by deploying technology systems to new and existing copackers and 3P warehouse partners. Project Manage these initiatives through the Planning, Design, Development & Configuration, Testing, Training, Preparation, Go-live and Support phases.

• Business Continuity: Collaborate with various IT groups, Business groups, and 3P partners to ensure business continuity, including system availability, user capabilities, issue triage and resolution, and business process compliance.

• Improvements: Enable productivity increases through solution enhancements, waste reductions, business process standardization and improvements.

• Contour Program: Collaborate with Contour Program Teams to design, develop and deploy SAP S4/HANA and related tools to be used by the third-party copacker and warehouse network. Ensure business requirements are synthesized into clear strategies for new IT systems and business processes.

qualifications:

• Experience level: Experienced
• Minimum 2 years of experience
• Education: Associates

skills:

Business Analysis

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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