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Technical Support Specialist

Randstad Global Capability Center
Waterloo, IA Full Time
POSTED ON 4/13/2025
AVAILABLE BEFORE 5/12/2025

Key Responsibilities :

  • Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.
  • Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.
  • Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.
  • Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.

Required Skills / Experience :

  • Demonstrated professional communication skills with proven results both written and oral.
  • Ability to work in a fast-paced environment and with metric-driven results.
  • Demonstrated commitment to lifelong learning with the ability to understand complex systems.
  • Proven ability to work collaboratively both in person and virtually.
  • Attention to detail and accuracy.
  • Ability to maintain a positive outlook within a fast-paced work environment.
  • Willingness to travel up to 10% of the time.

    • Desired Skills / Experience :

  • Experience working with CAN Communication Systems on vehicles.
  • Experience diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.
  • Experience with 7R, 8R, and 9R tractors.
  • Experience utilizing aftermarket software systems such as ServiceCenter, Service ADVISOR™, Parts ADVISOR™, CCMS, and various Tableau or PowerBI dashboards and reports.
  • Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.
  • Experience with technical instruction and influencing without authority.

    • Education :

    2 or 4-year Degree in any technical, software, business, or other related fields, or equivalent related work experience.

    Recent graduates who have a technical background in agriculture or construction equipment and experience with electrical systems, hydraulic systems, and / or engines will be considered.

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