What are the responsibilities and job description for the Field service engineer position at Randstad?
job summary :
The candidate will be responsible for assisting our dealers globally to troubleshoot hardware. In addition to in-the-field service (10-40%) the candidate will also support a hotline for the purpose of answering questions and help resolve issues with dealers. When required, candidate will go onsite to directly support dealers and customers.
location : Peoria, Illinois
job type : Contract
salary : $26 - 28 per hour
work hours : 8am to 5pm
education : No Degree Required
responsibilities :
Provide technical support for all our offboard / onboard systems to the field across Construction & E&T industries.
- Escalate issues to product service engineers and / or CPI find it engineers for assistance.
- Engagement with engineering teams, PPG and product groups - Field visits to troubleshoot and install software, when required
- Coordinate within team to review and provide input into overall service literature.
- Familiarize yourself with the overall e2e telematics platform, keep abreast of all production releases to adequately support the field.
- Requires good communication and facilitation skills as well as working through logistics with key dealers / customers.
qualifications : Job Requirements -
The candidate will be responsible for assisting our dealers globally to troubleshoot hardware. In addition to in-the-field service (10-40%) the candidate will also support a hotline for the purpose of answering questions and help resolve issues with dealers. When required, candidate will go onsite to directly support dealers and customers.
Project activities are as follows :
Review customer(s) connected fleet and identify any quick wins to resolve quality concerns
skills : Desired Skills & Experience -
Associates / No Degree : 2-4 years experience required
Bachelor's degree Preferred
Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $26 - $28
