What are the responsibilities and job description for the Financial Call Center Rep position at Randstad?
Job Description
Job Description
Ready to join the Securities Industry? Do you enjoy collaborating with members, answering questions, and educating others?
We are a Fortune 100 Company in the financial services industry, dedicated to delivering exceptional customer service and support to our clients. Our team is comprised of talented and passionate individuals committed to excellence and innovation. We are looking for dynamic Solutions Center Representatives to join our team and help us maintain our high standards of customer satisfaction.
As a Representative, you will provide extraordinary care to members, partners, plan sponsors and investment professionals. You will understand high level product / plan and regulatory requirements to analyze and resolve general account plan fees or plan inquiry questions will be key to success. Additionally, you will effectively interpret and articulate the company's marketing strategies when communicating with customers.
What You’ll Do :
- Respond promptly and professionally to inquiries from investment professionals, plan sponsors and members via phone, email, and chat
- Identify and resolve customer issues, escalating more complex problems to appropriate departments when necessary
- Provide accurate information about our products and services
- Document customer interactions and maintain detailed records of inquiries, complaints, and feedback
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service received
What you'll have :
Schedule / Location :
APPLY TODAY!
Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.
We can’t wait to tell you all about it!
Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. We can’t wait to tell you all about it!
